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Simeon had been very patient and professional guiding me step by step in going thr all the setting. Very good customer experience.
Marnie helped me get set up and over all it is a Great app and easy to use! i love it i love it i love it !!!!!!!!!!!!
I used the app to create my pop ups and with some time and patience, it's awesome to navigate it all. I especially loved the customer support that I got today with helping me fix a booboo that I personally made, but Aleksandar V was awesome with helping me fix it!! Thank you so much!!
Very rude staff. I created an affiliated account and transferred funds from my current to the new one and they refused to activate my campaigns quoting i'm not verifed. Also whenever I switch my campaigns to active, I come back a few minutes after to find them inactive potential losing me money
Update: This was fixed later but it did take a while. I most certainly lost out on some potential conversion so 4 stars.
I recently had the pleasure of interacting with Quin from the customer support team. She answered all of my questions in a clear and concise way. I was very impressed with Quin's customer service skills and she was also very responsive. She responded to my enquiry within minutes!
todo bien en la atención sería buenísimo que funcionnaran en español para que fuese más expedito ....
the customer service was just quick, friendly and efficient.
I am nieuw to this plateform but i feel just at ease people are very helpful.
I've had this app for a year and while it has been okay, two of my campaigns failed to send. When I spoke with them about it, they said that the campaign was sent... End of story. I know the campaign failed and I wasn't about to argue about it.
Aleksandar V was very patient and helpful. just get started, I hope SMSBUMP can help me a lot. thank you
Marnie so professional representative, he helped me so fast to resolve my question! I'm very thankful!