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Don was very helpful. answered my questions and helped me fix my issue. Thank you!
I totally love this APP!! I recommend to everyone since text marketing is becoming more common than email marketing.
Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.
Hello,
Thank you for reaching out.
I sincerely apologize for the experience you received.
A member of our team has reached out to further assist with the issue you described.
We are very happy to help correct any trouble with your account.
Looking forward to being in touch.
Kind Regards,
Yotpo SMSBump Support Team
Handy customer service, right to the point and kind too, Quin is the best! The app comes in handy and easy to get in touch with support.
I really loved the customer service I received! There was always someone to help every step of the way.
I just signed up for this app, I am excited to see if it brings traffic to the site and helps consumers make a purchase. I needed help with signing up and the agent Fhoel was a huge help with helping me get everything set up.
Incredible app and customer service. Learning tons about marketing from the team and already seeing a difference in our site performance. Love it!
Djan P was so easy to work with! Very quick solving my problem! Thank you so much! Will continue to use sms bump!
These guys are scamming people. Their old plan is no longer there in the current list and has almost same features as the new 19$ plan but they keep on charging 35$ for it. The important thing to keep a note of: When you try to load credit into the app for the first time, they would try trick you to upgrade to pay 34.99$ for a plan (when it doesn't even exist). I was trying loading 20$ and assumed I was agreeing to pay 20$. But 11 months later I was paying 35$ all these months. This difference is small compared to their bigger monthly bills that include sms charges, so it went unnoticed. When asked about why would they ask for 34.99$ plan even now (I tried their app on another store recently and it happened again but luckily I caught it), they had no answer. This guy Chris was like plain unacknowledging of the fact that there was anything wrong at all and couldn't answer. BEWARE !
fantastic support team! helped me with an issue with funds not being added after purchase and resolved the problem quickly thanks again!