Reseñas (8.193)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
21 de agosto de 2023

don was very fast and helpful with helping me set up my verification for my toll number and also very respectful.

3ternal
Estados Unidos
7 meses usando la aplicación
20 de noviembre de 2022

Great app, Perfect for Busy Q4. Seeing a lot more conversions through SMS. However, we are seeing the app not start up from our backend often enough.

GiftsBite Store
Namibia
7 meses usando la aplicación
Fecha de modificación: 3 de agosto de 2020

I think the free version is bs. I've been trying to complete this compliance garbage for 2 hours and all I get is error messages. DO YOU WANT ME TO PAY FOR THIS TO WORK?? WHY NOT JUST SAY IT RATHER THAN MAKING IT IMPOSSIBLE TO USE THE "FREE VERSION" ON TOP OF IT THEY WON'T LET ME LEAVE THIS REVIEW UNLESS ITS 4 STARS OR ABOVE. WHAT A CON JOB THIS 0NE IS

drip apparel
Estados Unidos
7 meses usando la aplicación
Yotpo - Email & SMS respondió 4 de agosto de 2020

Hello there! Stoyan here from the SMSBump team.

I believe that there is some misunderstanding here. None of the compliance requirements require you to be on a paid package, so I guess something was missed here. Feel free to reach our support team and they can guide you on how you can set up the app correctly. In addition, you can also check our knowledge base and blog posts.

As for the review system - it is entirely managed by Shopify and we can only reply to them.

Thank you!

15 de octubre de 2023

Keano is the best

Breathe o'clock
Australia
8 días usando la aplicación
3 de septiembre de 2022

Their chat support is very responsive and helpful. Contacted them a few times and resolved my issues without any hassle

ShelHealth
Estados Unidos
8 días usando la aplicación
Fecha de modificación: 22 de agosto de 2023

John was nice and very good at his job nice and easy to work with answered all my questions and guided me directly

09clothing
Estados Unidos
8 días usando la aplicación
19 de abril de 2020

we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us..
Of course they charged our account for a whole month without a refund

Legend7sports
Estados Unidos
8 meses usando la aplicación
Yotpo - Email & SMS respondió 20 de abril de 2020

Hello and thank you for your comment. Stoyan here from the SMSBump team.

From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality.

In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us.

It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.

13 de junio de 2023

I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.

VeloraNova
Estados Unidos
8 días usando la aplicación
16 de febrero de 2022

The customer service is great. They are very helpful and knowledgeable. It will take some time to get used this app but I'm hoping it helps

The Dreamers Club
Estados Unidos
6 meses usando la aplicación
31 de agosto de 2022

Good app for sending SMS flows, integration is kind of difficult but overall it's nice and good to use.

Vansion™
Países Bajos
6 meses usando la aplicación