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PL was a great help to me. She was really fast and friendly
This app is easy to navigate and the customer service is great you.. they been helping me ALOT and made it very to solve the issues I was encountering.. I spoke to a lot of reps but Iven E went above and beyond to answer all my questions and send me videos on how to do things! so thank you all and keep up the great work!!
Amazing customer service, very patient and provide great advice to keep us safe. Can't wait to start using it.
Jeffery T was great with helping me get my validation set up. Great communication. Very easy set up. Hoping this will help take my business to the next level with our marketing.
wow this guy doesn't sleep.. am new to SMS bump and trust me when I say I work late I mean asking for support at 12am and within 30sec there are already attending to you and very patient... today I get to work with Djan he or she is amazing. thanks for all you do mostly to people that are not too tech-savvy you make reaching out to yall very easy.
Marnie was a huge help, got straight to the point, and provided help as needed. Making it easier to help me navigate through the app
This app is really ridiculous, they charge 3 times for one Abandoned cart reminder, I will not use it again. be careful for new buyers, please read them help center carefully, you may be charged many times.
Hello,
Thank you for reaching out.
I apologize for any frustration caused. I can see that my team has reached out directly to further review your feedback. Often times the cost per message can fluctuate based on the character limit reached per message. We are happy to further break this down for you.
We look forward to hearing back from you so we can work towards swiftly resolving the trouble you have outlined.
Kind regards,
SMSBump Customer Care
Marnie was very passionate and helpful !!
Joann C. was a great resource. She figured out what I was trying to do in about 2 minutes. I had been trying to do the same task for an hour before. thanks!
goed en snel geholpen door de klantenservice. Leuk contact ook vanuit Iven E ondanks dat het via de een chat is.