Reseñas (8.261)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
8 de noviembre de 2024

Joann and the support they offer is really great. I had to Validate my account and that process was made easy by guiding me through all the steps by Joann. I really appreciate Joann, And the Customer Help this company offers. I am really satisfied with their Customer Support.!

Arise
India
27 de mayo de 2024

Thanks to john, I recommend.

PIRAL
Estados Unidos
12 días usando la aplicación
14 de abril de 2024

Efficient and very quick to reply thanks John D

EasyBee
Reino Unido
Más de 1 año usando la aplicación
20 de mayo de 2024

Excellent comme d'habitude, je valide !!
Thank's Regie :)

Zelith
Francia
27 días usando la aplicación
6 de junio de 2024

It was a easy process especially with the help of Quin Shiena G.

EZAMA
Estados Unidos
3 días usando la aplicación
9 de mayo de 2024

Joann was kind and helpful as she walked me through my store verification process. I am looking forward to making the best use of this App. Thank you.

Soultiqque.com
México
3 meses usando la aplicación
30 de mayo de 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bulgaria
9 días usando la aplicación
Yotpo - Email & SMS respondió 6 de junio de 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.

20 de marzo de 2024

AJ T was terrific at helping me! He helped me through my ignorance of the coding aspects of shopify!

Fire Brew
Estados Unidos
Más de 3 años usando la aplicación
1 de julio de 2024

Joann C was very helpful with my query and really quick.

Halcyon
India
Alrededor de 2 horas usando la aplicación
16 de abril de 2024

Thank you to Joann C. They were very helpful answering all my complicated questions!

Rise Gardens
Estados Unidos
Alrededor de 1 año usando la aplicación