Reseñas (7.614)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 93% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
29 de junio de 2020

still cant figure out how to tie it in with shopfiy it tutorial when to fast now it wants a 100 characters what that about

forever healthy.us
Estados Unidos
4 meses usando la aplicación
Yotpo respondió 2 de julio de 2020

Hello there, Stoyan from the SMSBump team!

You can find lots of tutorials in our official website and our knowledge base section. Nevertheless, a colleague of mine has reached out to you to help you set up our product correctly.

10 de enero de 2022

Application is sometimes buggy, but do the job. Support is too slow to process your issue. I even forgot the context of my issue when they got back to me....

Keeps Me Warm
Francia
3 meses usando la aplicación
Fecha de modificación: 22 de julio de 2020

Has some good features but its disappointing they don't have a mobile template version for the floating button pop up. It covers the whole page and is quiet ugly. Wish I could create a initial pop up and if users would exit out, it would stay as a button in the bottom corner to be reopened again. Postscript does this...

Coconut Whisk
Estados Unidos
2 meses usando la aplicación
Yotpo respondió 2 de julio de 2020

Hi there! Stoyan from the SMSBump team.

I just spoke with our developers and they assured me that our templates for floating button popups are actually mobile-friendly.

We would be happy to sort any issues that you have with our app, so feel free to contact our support team.

Looking forward to your feedback.

24 de diciembre de 2019

Hi ! I used sms bump a lot on my last shop and it's in theory very powerful. But right now SMSBump's doing shit. It allows itself to deactivate my SMS campaigns at any time without warning, causing me to lose hundreds of euros of abandoned checkouts. Really disappointed.

Candina
Francia
2 meses usando la aplicación
Fecha de modificación: 23 de agosto de 2020

I don't know why but the abandoned cart recovery is not working for me and I can't find any useful help from support :(
Update August 22: It seems like they have new error on the system every week. This week, all my sms are failed to be delivered, and they still charge them. Can't wait to spend all my credit then delete this app.

19mileStore
Vietnam
Alrededor de 2 meses usando la aplicación
Yotpo respondió 17 de agosto de 2020

Hello there! Stoyan here from the SMSBump team.

I am sorry to see that you had such an experience with our app.

I checked what happened here and it seems that there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours.

Everything should be working as expected ever since.

Let us know if you have any concerns.

UPDATE AUG 21st: We are still waiting for feedback from the client.

Fecha de modificación: 18 de abril de 2020

Difficult to judge the App as I installed it, sent a test SMS to my personal cell 12 hours ago and have still not received it despite the app telling me it was sent, Went through all the processes and then started to ask them questions - hours upon hours with no reply. Still waiting (5 hours ago their persistent sales focused chat bot told me the normal wait is 5 minutes...) Also - the free credit doesn't work and that's one of the things I asked about.

Harrow and Green USA
Estados Unidos
6 días usando la aplicación
Yotpo respondió 20 de abril de 2020

Hello and thanks for reaching out.

This looks like a quiet hours setting. We would love to help you out solve this so our team will get in touch with you.

Thank you for reporting this once again.

5 de noviembre de 2021

REALLY upset that I upgraded to their growth plan and imported with Klaviyo and took ALLLLLL my time today to set this up, and no one is helping me figure out my issues. Horrible experience so far and I would love some QUALIFIED help. Try another SMS app is my recco so far. Will update if I see any changes. Not a great app or service.

It's Juliet
Estados Unidos
Alrededor de 22 horas usando la aplicación
Yotpo respondió 18 de noviembre de 2021

Hello,

Thank you for reaching out.

I am sorry to hear about this experience you had. I can see that one of my team members has reached out to further assist with the trouble you are reporting. We are happy to help!

We look forward to hearing back from you.

Kind regards,
SMSBump
Customer Care

2 de noviembre de 2019

For SMSBump.... We are not all techy people like this app assumes.
The app set up is hard for beginners. Otherwise its seems ok

Christmas Onsie
Estados Unidos
Alrededor de 21 horas usando la aplicación
1 de mayo de 2023

customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. )
Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message.
All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service.
For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.

Plebs en Snobs
Países Bajos
Alrededor de 8 horas usando la aplicación
Yotpo respondió 11 de mayo de 2023

Thank you for your feedback — we're sorry to learn that you're experiencing issues with Yotpo SMS. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team as soon as possible so that we can help.