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DO NOT USE THIS. I am not sure how they got so many good reviews. Their SMS subscription is broken, very hard to setup. Their support staff in Philippine are poorly trained.
DO NOT WASTE YOUR TIME ON THIS APP.
We’re sorry for the inconvenience and appreciate your feedback. We’ve responded to your ticket and reached out to help resolve any setup issues but haven’t heard back yet. Please feel free to connect with us so we can assist and ensure everything goes smoothly.
Thank you - Yotpo Team
My app wasn’t working for the first 6 months, it wasn’t sending out the confirmation emails even after I setup my account and got my number approved.
Fast forward after those 6 months, I launch my campaign and none of my automations were working, the discount code wasn’t applying and they could never get it fixed, not even a two step flow.
My email is filled with code not working errors and I had to go to Shopify’s free email system instead that actually apply a code at checkout.
Use activecampaign or something, this place not good.
Thank you for your feedback. We're sorry to hear about the issues you experienced with our app. Our support team has reached out to schedule a meeting to address your concerns, but we haven't heard back yet. We are eager to help resolve any misconfigurations in your account settings, including the email confirmation and automation errors you mentioned. We assure you that discount codes work seamlessly with our Flows.
Please get in touch with us so we can work together to resolve the problem and provide the assistance you need.
Your satisfaction is our top priority. We are committed to improving our product and ensuring a smooth experience for all our users.
Great app
AJT was super helpful! I had an issue with my abandoned cart emails not sending out ... I had the flow configured wrong. He fixed it and explained as he was going with screenshots. Very helpful and friendly. and all is fixed. Thank you AJ T
Regie is the best in customer service. I am very lucky that she took care of me.
Literally so easy to use still need to see if it works, but the set up process is like 99% done for you!
I want to express my sincere appreciation to Joann C a Great Guys. Their professionalism, expertise, and dedication to customer satisfaction are truly commendable. I recently had the pleasure of service, and I couldn't be more impressed with the quality of their service
PL helped me a lot with my issues. Very fast support and super friendly. The app itself is a MUST. Thanks
Very responsive support. I had a problem sending SMS messages. I contacted support. Marnie quickly understood what was going on and told me what to do to validate my account.
In a few minutes the problem was resolved.
Thanks Marnie
Awesome app to improve engagement with website visitors and build email / text lists for future follow up. Customer service and support are great too!