Avis (8 222)

Note globale
4,9
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
23 avril 2023

Overall the app is great for beginners, I would Like to thank Gen for the premium customer service she provided.

whysoserious
États-Unis
27 jours d’utilisation de l’application
29 avril 2023

my experience with SMSBump: SMS Marketing & Email Agent worked perfect with me and helped me with validation !

geekd.clo
États-Unis
27 jours d’utilisation de l’application
24 juillet 2021

TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context:
Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an order update SMS. I added $20 to my account and and proceeded to carefully craft the message and send it. It took me hours to get everything setup to do this and import contacts from Shopify store. Once I go to send the 17 messages, THEY ALL GET BANNED and unsent. It tells me that the messages were sent successfully after i finished composing the campaign and sent it, but in the status page, it just shows the word "BANNED" repeatedly. Upon contacting support, one agent began to knit-pick my checkout page saying that it "Should contain a box allowing customers to opt into text message updates and promotions" instead of my current setup of allowing customers to optionally "enter a mobile number for sms updates". After half hour of going back and forth with him, YES, he continued to insist this was the problem and refused to acknowledge the actual problem with the platform. The SECOND attempt at support, a different agent told me that something was causing my account to be banned (even though they had no trouble collecting my money and holding it), and that she would need to escalate this matter to a higher level of support and I'd get a response in a couple of days. I told her this was not an acceptable resolution for me and I would give her until the end of day to come up with a solution OR i would be moving to a different app for SMS sending and leaving a review with my frustration. (Her time has passed and I have not received a solution, so here I am) To summarize, if you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. screenshot here: https://imgur.com/a/PUlL7jo

smsbump review

Hot-Overstock.com
États-Unis
Environ 2 ans d’utilisation de l’application
Yotpo - Email & SMS a répondu 2 août 2021

Hello,

I sincerely apologize for the experience you have received with our service and any inconvenience caused.

After reviewing your report and account, I believe there may have been a misunderstanding.

It appears that there was some activity in your account which triggered our security bot.

I just wanted to let you know that we have reached out to you directly to further discuss the activity which triggered this lock on your account and how we can work with you to resolve this matter and any additional concerns you may have.

We hope to hear back from you soon so we can work together to address these points as quickly as possible

Kind regards,
SMSBump customer care

17 avril 2018

I've just started using SMSBump and my first impressions with this company have me shaken up! They are super amazing I've never had a staff member of a company give me a call back within minutes of submitting a callback request. They also have countless amounts of videos that will explain how to use the service to the fullest power. If you are looking for a reliable application with a dedicated staff team that will guide you through the process this is the app!

Leafyneeds
États-Unis
27 jours d’utilisation de l’application
13 mars 2023

Mylene helped us in out inquiry. The app is pretty good as well. There was just a glitch last Saturday.

Plushie Palooza
États-Unis
27 jours d’utilisation de l’application
24 février 2023

Very useful application. The support is very good, specially Djan which helped me ! I recommend everyone to use this app

La Maison Orthopedique
France
27 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 24 février 2023

Thank you for sharing your thoughts with us!

11 septembre 2023

Custom service is great and fast specially John D I recommand :))

Trooss
France
27 jours d’utilisation de l’application
4 novembre 2022

PL is great at their service. Provides simple steps for me to follow and very easy to communicate with

travelpillowco
Australie
27 jours d’utilisation de l’application
16 février 2023

Hi name Carolynne Vaughn I just started BCDAYS at gdragon.us for artists I designed what I see in the world and I paint it and create it and put on T-shirts I'm going to miss craziness again thank you

BCDays
États-Unis
27 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 17 février 2023

Thank you for writing a review — we value your feedback.

7 juillet 2023

Excellent service! Highly recommended for their prompt response, professionalism, and efficient solutions. A top-notch experience

Goodwize
Royaume-Uni
27 jours d’utilisation de l’application