Avis (8 277)
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I just install the app and I will come later to report the result.
I have high hopes for this app.
Thank you!
I was helped by Princess s and my experience was very lovely!!
Great app, great support, guys are helpful and they are replying very fast, A lot of features in the app
This app is the worst. I'm writing this so drained after another glitch in the app has caused a text to go out at the completely wrong time which will probably result in so many unsubscribes and customer issues. I've given this app so many changes and I'm just done. Definitely switching to a different SMS provider this week. If you have the chance to do that from the beginning, do it and avoid the headache from SMS Bump. UPDATE: I just want to make sure that people know that in addition to the app being useless, the creators are dishonest. The response to this review says that they can already see someone has reached out to me since leaving this review regarding my issues??? NO ONE from this app has sent me a single message since I left this review. They must just automatically say that in all review responses to save face in front of other Shopify users. No integrity at all.
Hello,
Thank you for reaching out.
I sincerely apologize for any trouble you are experiencing.
We are more than happy to assist you!
I can see that one of our team members has reached out recently to help further resolve this for you.
We look forward to being in touch.
Kind regards,
Customer Care SMSBump
-----------------------------------------
UPDATE:
Hello,
After multiple attempts of reaching out, unfortunately, we were unable to get in touch with this user to further assist with the issue described. It seems they are not responding to our outreaches.
However, we would love to further assist with their account and we welcome them to reach back upon our attempts to follow up.
Kind Regards
SMSBump Support Team
Keano was super helpful. Great experience so far with the app.
Djan, thank you for your very helpful support service. Now we move with this instrument of workforce.
Quin was very good at helping me work through our number verification process. The app is easy to use and very effective!
Thank you AJ for amazing support.
great tool, help you increase sales instantly
Still figuring out the app and how to best utilize it for my company. I had questions and contacted support via the built in chat support. I was surprised to be chatting with a live agent rather than a bot. The agent, PL, that assisted me with professional, knowledgeable, and friendly. She was able to sort our my questions. Very happy with the service.