Avis (8 277)

Note globale
4,9
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
24 septembre 2022

Very good team, and helpful!! The app is very good by itself, Fhoel, helped me activate my account, he guided me trough the process with patience!

10Lime
Roumanie
18 jours d’utilisation de l’application
13 mai 2023

app molto utile e servizio assistenza ottimo. consiglio questa app per il recupero carrelli . consiglio top

originalslippers
Italie
18 jours d’utilisation de l’application
30 août 2020

Excellent customer service, very useful app. I cant wait to see the results as in progress using it.

My Fam Portraits
Australie
17 jours d’utilisation de l’application
11 avril 2023

Very helpful, she helped me set up my sms bump and told me clearly step by step how to do it and verified everything for me , perfect!

pawuniverse
Royaume-Uni
17 jours d’utilisation de l’application
Modifié le 8 juillet 2020

I had an 'after-hours' quick support issue, resolved in a timely manner. Deploying commerce sites is rarely is limited to office hours so I appreciate prompt and helpful support in the hours I'm working on client work. Kudos!

NOBL Foods
États-Unis
17 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 8 juillet 2020

Hey there! Thank you for your review. It means a lot to us :)

24 janvier 2018

Service is very good, there are any questions will patiently answer for me!

Future Lab
Taïwan
17 jours d’utilisation de l’application
28 juin 2020

I used the app not as marketing tool to contact customers, but to notify staff/admin via SMS of new orders. No intent at all to contact customers. To activate the app, they need to manually verify your site to see if the GDPR notes have been added on your site. That’s quite good- if you were going to contact customers in the first place.

I couldn’t activate it because support (Angelica) said the app is mainly used to contact customers, and therefore I needed to make changes to my site for GDPR compliance (eg, opt-in, privacy, etc). I tried to explain that I do not plan to use it at all to contact customers. Further, I specifically do not want to add those language on my site because I don’t want to mislead my customers into thinking that I would actually contact them for marketing purposes.

The support person kept going in circles about the app being mainly used for marketing, and I kept trying to explain that I would only use the notification for admin alert to process orders. They do have that functionality to alert the admin only, so why are they asking me to also use it to contact the customers when I don’t want to use it in that way?? It was so weird how they basically force you how to use the app, and that you cant use the app for internal SMS notifications only. Even if they have that functionality.

Until now I’m still baffled.

Coffee Culture
Philippines
Plus d'un an d’utilisation de l’application
Yotpo - Email & SMS a répondu 2 juillet 2020

Hello there!

Thank you for the review. I believe that our team has already reached out to you and hopefully, all questions that you have will be addressed.

4 février 2023

L'agente che mi ha assistito (Gabriele M) è veramente bravo nel capire il mio problema e risolverlo!

Luxdoria
Italie
17 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 10 février 2023

Thank you for sharing your thoughts with us!

18 mai 2023

Mylene was a great help in setting up my account! The app has great tools to make running ads easier.

lbrstudios
États-Unis
17 jours d’utilisation de l’application
22 février 2023

Customer service is excellent. Fast to respond and knowledgeable. Screenshots are helpful with problem solving as well.

Addiction Boutique
États-Unis
17 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 24 février 2023

Thanks for your feedback, we really appreciate it.