Avis (8 190)

Note globale
4,9
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
21 septembre 2023

Don was very helpful. answered my questions and helped me fix my issue. Thank you!

The Tinker's Wagon
États-Unis
13 jours d’utilisation de l’application
16 avril 2018

I totally love this APP!! I recommend to everyone since text marketing is becoming more common than email marketing.

Kias Hair Boutique Inc
États-Unis
13 jours d’utilisation de l’application
26 août 2022

Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.

SmokinScooters
États-Unis
Environ un an d’utilisation de l’application
Yotpo - Email & SMS a répondu 26 août 2022

Hello,

Thank you for reaching out.

I sincerely apologize for the experience you received.

A member of our team has reached out to further assist with the issue you described.

We are very happy to help correct any trouble with your account.

Looking forward to being in touch.

Kind Regards,
Yotpo SMSBump Support Team

9 mai 2023

Handy customer service, right to the point and kind too, Quin is the best! The app comes in handy and easy to get in touch with support.

GranDeed
Irlande
11 mois d’utilisation de l’application
10 juin 2020

I really loved the customer service I received! There was always someone to help every step of the way.

fortuityapparel
États-Unis
13 jours d’utilisation de l’application
7 novembre 2022

I just signed up for this app, I am excited to see if it brings traffic to the site and helps consumers make a purchase. I needed help with signing up and the agent Fhoel was a huge help with helping me get everything set up.

Rekunstrukted Muse
États-Unis
11 mois d’utilisation de l’application
Modifié le 20 décembre 2021

Incredible app and customer service. Learning tons about marketing from the team and already seeing a difference in our site performance. Love it!

GoMove
États-Unis
13 jours d’utilisation de l’application
13 mai 2023

Djan P was so easy to work with! Very quick solving my problem! Thank you so much! Will continue to use sms bump!

Girl+Gloss LLC
États-Unis
13 jours d’utilisation de l’application
19 octobre 2020

These guys are scamming people. Their old plan is no longer there in the current list and has almost same features as the new 19$ plan but they keep on charging 35$ for it. The important thing to keep a note of: When you try to load credit into the app for the first time, they would try trick you to upgrade to pay 34.99$ for a plan (when it doesn't even exist). I was trying loading 20$ and assumed I was agreeing to pay 20$. But 11 months later I was paying 35$ all these months. This difference is small compared to their bigger monthly bills that include sms charges, so it went unnoticed. When asked about why would they ask for 34.99$ plan even now (I tried their app on another store recently and it happened again but luckily I caught it), they had no answer. This guy Chris was like plain unacknowledging of the fact that there was anything wrong at all and couldn't answer. BEWARE !

HipHawker
Canada
Environ un an d’utilisation de l’application
29 septembre 2020

fantastic support team! helped me with an issue with funds not being added after purchase and resolved the problem quickly thanks again!

ClingRack
Australie
13 jours d’utilisation de l’application