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This app is really ridiculous, they charge 3 times for one Abandoned cart reminder, I will not use it again. be careful for new buyers, please read them help center carefully, you may be charged many times.
Hello,
Thank you for reaching out.
I apologize for any frustration caused. I can see that my team has reached out directly to further review your feedback. Often times the cost per message can fluctuate based on the character limit reached per message. We are happy to further break this down for you.
We look forward to hearing back from you so we can work towards swiftly resolving the trouble you have outlined.
Kind regards,
SMSBump Customer Care
Joann C. was a great resource. She figured out what I was trying to do in about 2 minutes. I had been trying to do the same task for an hour before. thanks!
goed en snel geholpen door de klantenservice. Leuk contact ook vanuit Iven E ondanks dat het via de een chat is.
The customer service with this app is wonderful! Angelica, responded to my request to be verified almost immediately! The only thing I would change is the ease of getting a number for the customers to text and not just a 5 digit number but a full 123-456-7890 type number. Also, having to pay $10 for text campaigns on top of the monthly fee is a bit much for a growing business butttt the customer service I received today really makes it worth it.
Bon service client.
merci à Djan pour le service que j'ai reçu aujourd'hui
Rapide poli et efficace. .
the support chat helped me a lot, since there were a lot of problems at the beginning. Especially the operator Quin was super patient I recommend this app
Excellent help from PL was very fast to respond and helped me with the problem! Also, helped with other questions I had sending useful links to follow as a guide :)
Tremendous attention from Joann.
The application is very necessary and works super well to recover abandoned checkouts.
Super easy installation.
I had some problems but Joann helped me quickly and efficiently.
It is appreciated to have such a goodwill agent.
The live chat team is fantastic! They are super quick to assist and are very knowledgeable. Definitely recommend.
App is easy to use, and easily connected to my Shopify store. Customer Service was also friendly, fast and helped me through my account upgrade.
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