Avis (8 264)

Note globale
4,9
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
26 juillet 2023

Quin demonstrated exceptional customer service skills and helped me with all of my queries. I would 100% recommend Quin for any customer service inquiries. 10/10

TorchLuxe
Royaume-Uni
5 jours d’utilisation de l’application
6 juillet 2023

This application is really great, it allows great possibilities and the customer support is extremely attentive and present.
A special thanks to Reggie from customer support who did everything he could to solve the problems I was facing!

Rainess
France
5 jours d’utilisation de l’application
18 août 2022

They were very helpful, i got fast answers and also they easly solved my problem. Moreover they gave me tips about changing my account settings.

EvaporX
Hongrie
5 jours d’utilisation de l’application
23 août 2023

Support was great, I spoke with Don and he was very patient and supportive. Keep up the good work. Thank you

ESMO Enterprise
Ghana
5 jours d’utilisation de l’application
Modifié le 7 février 2019

this app seems like a nice app, i didnt try it yet but when i look at youtube videos people making huge profit, so its worth to try! let´s make profit

Heart Jewelry Store
Pays-Bas
5 jours d’utilisation de l’application
30 novembre 2022

I had an issue with failed sends but Marnie from CS was fast and helpful to find the issue. I appreciate the quick response time.

Little Road Co.
États-Unis
5 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 20 janvier 2023

Thank you for sharing your thoughts with us!

22 novembre 2023

Very responsive and helpful team.
Thanks again Quin for sorting my problem out!
Highly recommended!

Tapis Ethnique
France
5 jours d’utilisation de l’application
13 janvier 2022

It's so helpful for reducing abandoned checkouts at a massive rate. Also, there is chat support for 24 hours which is so rare for a Shopify app. SMS Bump is really the best app you can install on your store for sending automated messages

lbstore.co
Inde
5 jours d’utilisation de l’application
22 juillet 2021

We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!

النجم الشرقي
Arabie saoudite
5 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 2 août 2021

Hello,

I’m really sorry to hear that you had this experience!

Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks.

Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at support@smsbump.com and we will be more than happy to assist you in resolving this issue with highest priority.

We hope to hear back from you

Kind Regards,
SMSBump Customer Care

Modifié le 25 décembre 2023

In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised.

Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.

Belware Barn
Danemark
5 jours d’utilisation de l’application