Avis (8 260)

Note globale
4,9
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
9 mai 2024

YotPo needs extended hours for support. Marnie was great and resolved the issue as soon as someone came on line.

Celeb Luxury
États-Unis
5 mois d’utilisation de l’application
24 juin 2024

Quin was awesome. Prompt and to the point. No time wasted.

CURETONIX
États-Unis
3 jours d’utilisation de l’application
4 mai 2024

Excellent service. I had a small sms verification issue and PL helped me super fast. Couldn't have done it without her!

Phone Case For
États-Unis
Environ 2 mois d’utilisation de l’application
7 mai 2024

It was really helpful and troubless service I received from PL here assistance was amazing.

Vogue Aura
Arabie saoudite
4 mois d’utilisation de l’application
29 janvier 2024

The Best App, you will really make money with it, in addition to recovering your abandoned customers

Produtos Brasileiros
Royaume-Uni
Plus de 4 ans d’utilisation de l’application
19 janvier 2024

Really good marketing platform, does everything I need it to do!! The dashboard can be a little daunting when you first see it but don't let this put you off. Its a super powerful marketing platform and does everything you need... and more. Thanks to John d who had a lot of patience to help me through some issues I was having as a new member. I also had fantastic help from Reggie, so much thanks to both of you. I am not just saying this, the app is that good for me, it becomes almost addictive when using it and configuring your marketing strategies. Highly recommended and you won't need any other marketing platform than this one <3 <3

Best Deals All Round
Royaume-Uni
2 mois d’utilisation de l’application
13 avril 2024

At first I really hated this app but, after "P.L" helped me complete several things, everything was perfect. She was extremely knowledgeable and very patient with me. She made sure all of my concerns were taken care of before leaving the chat. I truly appreciate her and I hope you all know how great on an asset she is to your company. Thank you "P.L"

Meili
États-Unis
Environ un mois d’utilisation de l’application
11 juin 2024

John D helped me to verify. Great customer service

MisfitWrld
États-Unis
Environ 2 mois d’utilisation de l’application
7 mars 2024

Regie was EXTREMELY helpful when completing the verification process for my toll free number. I have used this app for my previous business, and it helped me gain returning customers with the campaigns. HIGHLY RECOMMEND!

Klassyy Ko.
États-Unis
6 mois d’utilisation de l’application
30 mai 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bulgarie
9 jours d’utilisation de l’application
Yotpo - Email & SMS a répondu 6 juin 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.