Avis (8 250)
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The app is really easy to use, and support is very friendly and fast. Looking forward to the results, which I already know this tool provides.
Djan, was great and very fast. Even sending me a screen shot showing me the exact thing i was looking for. Thanks Djan.
Amazing! John D is best, answered my questions right away!
Regie was really helpful and really appreciate the service.
La rapidité de l'équipe est incroyable et aussi la patience des agents, c'est allucinant. Une éxperience vraiment très bonne.
Hi ! I used sms bump a lot on my last shop and it's in theory very powerful. But right now SMSBump's doing shit. It allows itself to deactivate my SMS campaigns at any time without warning, causing me to lose hundreds of euros of abandoned checkouts. Really disappointed.
We're excited to get our marketing going and they provided quick chat response as we are just getting this all set up! very happy so far!
john D did an awesome job. Quick and easy process. Appreciate it. Thank you!
Experiencing the same problem with 19mileStore. Slow customer supports. Can't start my business waiting for their support! Fvck. Damn it.
Hello there! Stoyan here from the SMSBump team. I am sorry that you had to experience this. What happened was something that we were not expecting. Fortunately, it was resolved within the same day it was reported.
As I explained in the other similar review, there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours and since then there are no issues in this functionality.
Now that part of the system is greatly improved and this should not happen again.
As for the slow support - usually we are pretty quick to reply, however, as you can imagine, we had a lot of requests on that day and we were a bit overwhelmed.
I can see that the app is not uninstalled, so you should still be using it. If you do have any questions, feel free to reach out to us ✌️
UPDATE AUG 21st: We are still waiting for a feedback from the client.
the person helped me step by step and he was very patient with me which i greatly appreciate. i will be using again