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Bad app! since yotpo has acquired smsbump they have become so hard to use. we operate 50+ stores and they expect us to create an account on yot-po for every store or we can not use smsbump. Whenever we install the app in the new store and click the app, it asks us to recover the password which was never lost. They think that we will make a new store from a new email. All other apps we use, when we click on the app, they log us in automatically, or they have the feature where you can add multiple stores under one account but this, yotpo has ruined smsbump. i have complained to them multiple times but since they don't care, I will leave my review and find better options. Their customer support chat sucks, you refresh the page and all chat history is gone, you have to start over again.
Poor support they do not respond to messages. Very Poor app performance. We have scheduled text campaigns and 50% of our consented customers do not receive text messages. We are charged for messages the platform is not sending. We have tested with several phones no messages are received. This app is falsely showing sent messages. Scammer app that does not sending text messages. I wish i could give negative stars
Hello,
Thank you for reaching out.
We are very sorry, it is not our intention to miss your outreach and we sincerely apologize for any inconvenience caused.
Indeed we can assure you that our service is not a scam and we are more than happy to further assist and review your concern described.
A member of our team has reached out directly and we look forward to hearing back from you.
Kind Regards
Yotpo SMSBump Support Team
Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!
This guys don't know the difference between cart abandoning reminder and marketing email....
If you use their service you risk to loose a lot of revenue!
Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.
There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.
However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.
We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.
Thank you for your understanding and continued partnership.
I was helped by Quin and she was kind and helpful. But the test text message doesn't work so i don't understand
I had SMSBump for a while, then when it started sending bogus coupon links to my customers they could not fix the issue. It was jaw dropping. I stopped using them after that.
Thank you for taking the time to leave a review — we apologize for the inconvenience. Our team has tried contacting you, but we have not heard back. Please reach out to us at your earliest convenience so that we can rectify this issue.
I had been on the chat for help on another matter for 20 minutes with Don. I had mentioned that they have a popup that promotes a free upgrade with less $/txt if you signup for an appt and go through stuff with them. Back in March, we did this and went to the appointment, only to be stood up. I even provided the screenshots and emails. I mentioned it, and they said they would look into it. Haven't heard back from them and they closed the case. No resolution.
Unprofessional.
We sincerely apologize for the inconveniences. Our team has contacted you a few times to offer assistance, but we haven't heard back from you. We encourage you to reach out so that we can find a solution.
AWFUL!!!!! DON'T USE UNLESS YOU LIKE WASTING YOUR TIME
We have been wondering what is going on with this app for the last couple of months. We have spent hundreds only to have every single campaign fail. We have a list of a few thousand, 49 emails are delivered yet we are charged for the several thousand. Since Yotpo has taken this over it's not worked at all. Will be asking for a refund from Shopify. Best to not install. It's no longer working as it has for the last several years. Too bad...this WAS an affordable option. It's now just costing us marketing $$ with 0 return.
**UPDATE AFTER 3 years with service**
Decided to switch to a much better platform, Klaviyo. It’s much better and less expensive. SMSBump merged with Yotpo and is trying desperately to integrate email marketing.
It’s not good. Support team is a joke. Never really been useful. Generic responses. Don’t believe the “bonus funds” you get when replenishing your account. When you uninstall you won’t get any of them back. They expect you to completely deplete your account to $0.00 before uninstalling.
Even if you’ve depleted and replenished your account dozens of times, the “bonus funds” stay in your account and never get depleted first. Overall, this app is costly, doesn’t have advanced email features, and comes with a subpar customer support. Clearly signs of a company who has grown to a point where profits matter over customer experience.
They claim that their app is working, but their partnered carrier is down so we cant send messages. This has been ongoing for the past 2 weeks and they refuse to reimburse payment for the messages that havent been sent/ the monthly charges for the app no one can use.