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Great app, works really well and is fairly user friendly. Customer service, particularly PL, was very easy to work with and resolved my technical issue extremely quickly. Also extremely friendly! Would recommend :)
This app works very well. Easier to use and more affordable than other apps. Many thanks to the staff, John D, for solving my problem very quickly.
I recently had a great experience with Yotpo’s chat support. The representative was patient, knowledgeable, and resolved my issue quickly. They provided clear explanations, offered helpful resources, and ensured I fully understood the solution. I appreciate the efficient and friendly service, and would highly recommend Yotpo’s support team to others!
I had them for the pass 2 Years and it was great when they set it up for me. But since we moved out store to another shopify account and asked for help transferring over our campaigns we had setup they we no help and never tried to help in fact closed my ticket. I now had to eliminate them from my new shopify account and us my credits I had remaining and sms/email blast everyone and updating customers about our changes. If you ask me I did find a better solution YMS for my sms and will be needing someone new for my reward and loyalty program as I wont be using them for that either.
We truly appreciate the two years you’ve been with us and the trust you’ve placed in our services. We’re sorry to hear about the difficulties during your transition to the new Shopify account. We tried to reach out to you to offer a solution, but unfortunately, we didn’t hear back from you. If you still need any assistance we would be happy to assist you!
Great app, very easy to use after having issues on previous email marketing apps. We love that we are charged by what we actually send out, rather than a flat monthly fee, so that on slower months with less marketing, we are spending less. When we did run into a technical issue, Joann was very helpful and knowledgeable about what happened and made sure to escalate the issue to the appropriate team for resolution.
PL was very helpful with the approval process to get accepted to start sending text messages!
Brilliant app - could be a little more user friendly with editing emails etc but on the whole has been great!
Joann was very helpful in resolving a recent issue we had with verifications. Thanks Joann!
Rock N' was very helpful with getting me started
Joann was a big help getting my business setup. Was a breeze.
I had an issue and john helped fix it. Thank you john I really appreciate it!