리뷰 (8,193)

전체 평점
4.9
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  • 평점의 93%가 별 5개입니다
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  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2019년 4월 21일

Good app, just expensive in Singapore to send messages and Do not Disturb function does not work fully

Astikos & Co.
싱가포르
앱 사용 기간 대략 1년
답글 Yotpo - Email & SMS개 2019년 4월 21일

Hello, thanks for your feedback. Can you please tell us exactly what part of the DND did not work. Would love to check this for you. Please reach out to us via https://m.me/smsbump

2023년 8월 7일

I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business.

I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them.
On the 4th time I was told it was not working because ' servers are busy, the email will arrive to your customer later'.
On the 5th time I am told my email has to be verified in the system - why did the previous 4 support agents not tell me this?
To date I have had an "escalated" support ticket open for about 12 days.
After 7 days of the support ticket being open and me already verifying my email a few days prior, I am once again asked to verify the email.
5 days since the last reply, still no response and the software still isn't working.

MXBITS
영국
앱 사용 기간 대략 1년
2023년 3월 23일에 편집됨

Joann C did a great job :))))))))))))))))))nhmnhnzfdb))))))))))))))))))))))))))))))))))))))))))))))))))))))))

Crazy Cat
미국
앱 사용 기간 15일
2020년 7월 14일

Great app!!!!!!!!!!!
Very good customer service they answered my then less than 5 minutes!!!!!!
Very good app

Shop It Or Leave It
이스라엘
앱 사용 기간 15일
답글 Yotpo - Email & SMS개 2020년 7월 15일

Thank you for your kind words!

2022년 7월 10일

I have been using this app for my SMS and just started using the email as well. It is very confusing when using the signups and all the different flows & automations. It was resolved by contacting support and them walking me through what I needed to do to get my signups connect correctly and pointed to the right flow. I do not recommend doing this setup alone as you can create alot of flows that you dont need nor are unnecessary.

Urban Blossom Blanks, LLC
미국
앱 사용 기간 대략 1년
2022년 10월 7일에 편집됨

Great app highly recommend Lord R from support was a great he helped us with all questions and issues straight away to make sure we up and running perfectly

Naughty by Nature Adult Store
오스트레일리아
앱 사용 기간 15일
2023년 10월 31일

Customer service helped me with my pop-op and was very kind and easy to work with. They also got back to me in just a few hours.

Durbin's Decor
미국
앱 사용 기간 14일
2023년 10월 18일

This app is amazing so far and I plan to be here for the long run! I have had amazing customer support so far with a man named Don B, he has great communication skills and is very good at doing what has to be done and what is being asked of him.

Sustainable
미국
앱 사용 기간 14일
2023년 8월 10일

I just want to say that Joann C helped me alot with gettting my SMSBump to work. I had it scheduled for right away and it did not send out. After going back n Forth, She found the problem and my SMS campaign was sent out right away.

I AM FITNESS APPAREL
캐나다
앱 사용 기간 대략 1년
2019년 12월 9일에 편집됨

It seems the tool had some bugs.
- Case 1: I configured successfully to send SMS after 1 hour for abandoned cart. Then I tested my website with abandoned cart, but the SMSBump system didn't send text message to my phone number (real phone number, not fake).
- Case 2: I tested another case for abandoned cart, message in Pending list. I tried to send manually by hand, it shown sending successful, but I also didn't receive message. I also checked on the system at Latest Messages, I didn't see the result.
I tried to contact with their supporter, but no response (maybe different timezone).
I spent more times for this tool, but didn't get good results as my expectation.
I feel disappointed with the tool. I hope that their supporter will help us soon to resolve the issue.

Updated: SMSBump's supporter carefully took care, support us, then the issues have been resolved successfully. The root cause is related to quiet hours (DND), I didn't read before that.
Thank Chris from Bump so much for your help.
We've rated 4 star because we expect an improvement to help Users check message's status easier. I will update to 5 star when they complete it.

Pet Cuter
베트남
앱 사용 기간 대략 1년