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2020년 4월 19일

we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us..
Of course they charged our account for a whole month without a refund

Legend7sports
미국
앱 사용 기간 8개월
답글 Yotpo - Email & SMS개 2020년 4월 20일

Hello and thank you for your comment. Stoyan here from the SMSBump team.

From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality.

In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us.

It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.

2023년 6월 13일

I had the pleasure of working with PL from SMSBump's customer service team, and I'm extremely satisfied with the experience. PL's knowledge, promptness, and friendly demeanor made solving my issue effortless. Their dedication to customer satisfaction was evident, and I highly recommend PL and SMSBump for their exceptional customer service.

VeloraNova
미국
앱 사용 기간 8일
2022년 2월 16일

The customer service is great. They are very helpful and knowledgeable. It will take some time to get used this app but I'm hoping it helps

The Dreamers Club
미국
앱 사용 기간 6개월
2022년 8월 31일

Good app for sending SMS flows, integration is kind of difficult but overall it's nice and good to use.

Vansion™
네덜란드
앱 사용 기간 6개월
2023년 5월 13일

j'ai bien aimé l'application, car Marnie m'a bien assisté à la l'activation de mon compte et tout cela en un temps record.

Kaninax
프랑스
앱 사용 기간 6개월
2020년 11월 30일

I didn't used the app yet but the team is amazing. The helped me for all the steps with patience and kindness.
Thank you so much

Chat Calin
프랑스
앱 사용 기간 6개월
2023년 5월 2일에 편집됨

App doesn't work properly, many flows have bugs. Interface is buggy as well, often getting white screens. Support team often gets my website wrong and tries to help me without even verifying if it's the correct store. Support doesn't offer real solutions.

Poor experience unfortunately, going to find another email marketing provider.

cloudicos
오스트레일리아
앱 사용 기간 7개월
2022년 6월 6일

me encantó la app, me trajo muchas ventas y pude crecer más mi negocio.
Gracias a esto podre pagar mis cuentas

VentasCheck
칠레
앱 사용 기간 8일
2021년 4월 16일에 편집됨

I just downloaded this app and so far so smooth! I had a few questions about this app and customer service was so quick to answer everything perfectly. I've heard many great things about SMS marketing so I'm very excited to try it out, but I can tell I'm going to be taking advantage of this a lot.

EyessonYou
미국
앱 사용 기간 7일
2022년 11월 4일에 편집됨

Super helpful support and my issue was able to be solved very quickly! I was also encouraged to return if I had any other issues. Fhoel expedited an issue that I didn't know I had, so that it could be resolved so that I could use the platform quickly.

Shop.TripleP
미국
앱 사용 기간 7일