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Marnie was very helpful and friendly and helped me get everything situated. I greatly appreciated all of her assistance. She made my experience quick and easy. Thanks again..
app seems legit to me. i just started using it ut seems like what my store needs to succeed for real in real time in my part of the world. lets see how it goes
Had a problem, but Quin solved it really quick for me! Good customer experience here! Would recommend this.
I don't know why but the abandoned cart recovery is not working for me and I can't find any useful help from support :(
Update August 22: It seems like they have new error on the system every week. This week, all my sms are failed to be delivered, and they still charge them. Can't wait to spend all my credit then delete this app.
Hello there! Stoyan here from the SMSBump team.
I am sorry to see that you had such an experience with our app.
I checked what happened here and it seems that there was a minor technical problem in the connection between two services. The problem was resolved in a couple of hours.
Everything should be working as expected ever since.
Let us know if you have any concerns.
UPDATE AUG 21st: We are still waiting for feedback from the client.
Rosen was able to pinpoint the problem right away & walked me through the process to correct the issue. Great support!
This is a great platform for automation and the customer service is great too. Have valuable help from Quin.
Very friendly and efficient, I was helped by John and Regie who resolved my issues quickly. I recommend this app.
I am very new as I opted to setup my own storefront and handle all the details that go into it all. I saw Yotpo was a recommended source to help with SMS Marketing & Email integration with Shopify. I had a few questions that I needed answers to. I used the Chat Contact Support and was help immediately by Regie C. I was able to get what I needed.
I would have given more stars but it seems that customer service doesn’t reply back. I surly understand the epidemic that’s going on but it wasn’t a problem with communication until after I was told about me receiving my refund from a miscalculated charge. I’ll say it’s been more than a week since our last communication where I was told about a refund only to not hear from them again. With the attempt to email them twice since then. I would have love to just kept this situation through email but this seems the only way to actually get someone to respond.
Hello and thank you for reaching out.
It seems that you had a bad experience with our app, for which we apologize. It seems that there was an issue with the payments.
From what we understood, there was a delay on Shopify's side in regards to your case. Unfortunately, there is not much we can do about this, because all payment requests are managed by Shopify - we can send payments to you, but it is up to Shopify and their payment schedules on when those payments will be received by you.
Stay safe!
I like the responsiveness of the service, the atmosphere is friendly and good, thank you for the information and clarifications.