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I am happy with this app so far. Customer service was excellent. I needed help with the flow for text message marketing and I was able to connect almost instantly via chat with a customer service rep.
Great app! Even better customer service. My customers love it too!
Great app! Even better customer service. My customers love it too!
Gen is super helpful, very responsive and all in all the experience is very good!
Customer service is always fast which is a huge plus.
The only down side is the cost of SMS as a store that doesn't exist in the US and is considered as international. Would be perfect if the cost was lower.
This is a fake service which does not intergrate with smile at all, you will loose money and be charge for intergartion which doesn’t work I all fairness lying isn’t gonna get you off the fraudulent hook.
1 charging for a service which doesn’t exists is called Fraud !!!!!!
2 I’m yet to wait for a response from your so called developer team .
3 I have reported this to Shopify investigations , and lodged a complaint with smile and will lay a charge of fraud with the CCMA INTERNATIONAL . Hence this is a fake plug in , app service , which takes your money but doesn’t delivery what is promised , FAKE FAKE FAKE FAKE
Hey,
We've been in touch with you trying to help you set up Smile for some time already. Not sure what you refer as "fake service" as we are waiting for a response from your side.
Thanks and looking forward to fixing this.
Update1: responded to the customer almost instantaneously. They have a problem with a third party integration. Working on solving it for them, but the customer stopped communicating.
Update2: The customer stopped responding after countless of reach outs.
Ottima assistenza davvero fantastici! Servizio a qualsiasi ora del giorno e della notte. Veramente consigliato
great app love Easy to install esp for some who is new very helpful team esp on the online chat great work guys
Superb. No bad comment at all. I'm new to this app but have already seen the potential for the business.
Happy you see you are already getting results. If you want to get even more from our product, feel free to contact our support ninjas :)
The chat feature was great and my Princess was invaluable. I would have given a 5 but I am still trying to figure it all out.
Easy to use and pretty straightforward, just not suitable for Australia. Great customer service from PL!
AJ was a very helpful person & guided me in the direction I needed to be in. Thank you AJ for all of your help and I think they should be giving you a raise for how diligent you work.