Yotpo Email Marketing & SMS

good service , thank you Regie :)

One of the best app for marketing purpose along with auto notifications to customers and most importantly the best support team i've witnessed hat's off to the managment and develpoment team thre automation is so well integrated with shopify one of the best app i've ever used would definately recomment this to all

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This app have big problem with change the email I can’t solve it because it back mi again and again to main page .

was very helpful quick and easy gut really helped me, answered all my questions very good experience

Joann C is an absolute legend, have spoken to him on multiple occasions and he is always very helpful and speedy!

We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved.

This is truly a promising app. I docked a star just because of the interface lol (yes, I used the search box before I jumped on chat).

customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. )
Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message.
All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service.
For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.

Joann C from SMSBump provided exceptional customer service, letting me know the issue was forwarded to another team for resolution.

Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.