Yotpo: Email Marketing & SMS

Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you.

I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent.

I was running a midnight sale but it went to waste

This app is poor! They fail to provide valid IPv4 addresses needed for domain validation to send emails. Additionally, their chat support is merely an unhelpful bot that repeatedly says it doesn't understand the question.

DO NOT USE THIS. I am not sure how they got so many good reviews. Their SMS subscription is broken, very hard to setup. Their support staff in Philippine are poorly trained.

DO NOT WASTE YOUR TIME ON THIS APP.

The app crashed on us over a month ago and its not loading properly. I have reached out to support but they aren't very helpful or resourceful. They keep telling me to disable extensions, or clear cashe, use a different browser. I have done all of it but it's not being fixed. I feel there is a glitch that is happening.

I would be great if someone can look into it and let me know.

They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.

We have used Yopto SMS for well over a year. Since October 2024, we have had issues with Customers randomly being dropped as SMS subscribers.

These customer have NOT unsubscribed and no matter how the customer tries or how we try to add them back to our SMS subscriber list, they do not receive our SMS notifications.

For months, we have tried to contact Customer Support for this issue and Customer Support JAY L. has repeatedly told us that he needed to contact higher up for help in resolving our issue. It was clear after a few months of requesting support, that they were unable or unwilling to help us. We were finally told that this issue can not be resolved.

BEWARE!!! YOPTO WILL NOT SYNC WITH SHOPIFY CUSTOMER ACCOUNTS.

The Customer Support is terrible!!!!

I would NOT recommend adding this app to your Shopify store.

Okay YOTPO Smsbump I am amending my review to get some help here. I can load SMS BUMP via shopify. I cant email you guys as you dont accept support emails. Your auto reply link to a form doesn't load.

Starting to get a bit frustrated over here. How do I get help if nothing loads for me?

Why would you not accept support emails?

I am travelling and using a VPN I am not sure if this causing the issue of the app and form link to load but has something to do with your hositng 100%.

My app wasn’t working for the first 6 months, it wasn’t sending out the confirmation emails even after I setup my account and got my number approved.

Fast forward after those 6 months, I launch my campaign and none of my automations were working, the discount code wasn’t applying and they could never get it fixed, not even a two step flow.

My email is filled with code not working errors and I had to go to Shopify’s free email system instead that actually apply a code at checkout.

Use activecampaign or something, this place not good.

Terrible!
The app stopped working more than a week ago and customer service no longer responds. We don't know what the problem is and how to fix it, but it is causing us a lot of problems and we are left alone in this situation!