Yotpo Email Marketing & SMS

Had a great experience withFhoel. Quick response, friendly, and solved my problems fast! I appreciate the way this app gets back to me so promptly.

I love it! Ended up getting a 1670% ROI in the first 30 days. And thats with just the default templates. Took me only 2 minutes to setup !

The customer support is very good and helpful anytime you need it. The app is very effective and it has started to show results. Thanks a lot

Lord was really helpful in helping me resolve an issue I was having with having my # verified. Will get an update later on but easy process to contact support

I had some issues trying to send test SMS messages that weren't coming through for me and John D was able to help with my problem quick and easy!!

I love this app enough as it is but the customer service is definitely top tier. I had a little glitch that I needed to work through and Quin came through like a champ and patiently guided me through the process seamlessly to get everything flowing properly!

I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business.

I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them.
On the 4th time I was told it was not working because ' servers are busy, the email will arrive to your customer later'.
On the 5th time I am told my email has to be verified in the system - why did the previous 4 support agents not tell me this?
To date I have had an "escalated" support ticket open for about 12 days.
After 7 days of the support ticket being open and me already verifying my email a few days prior, I am once again asked to verify the email.
5 days since the last reply, still no response and the software still isn't working.

I got my first sale by only spending $0.03 with the free credit ;) It is super awesome! I never expect will have sales by using SMSbump that soon.

AJ was amazing and helped me so much

Great customer service, helped in an instant and rectified my problem.
Very rare to receive such quick service on the weekend.