Yotpo Email Marketing & SMS

Needed to verify my account before use, which seemed stressful but with the help of Joann C, it was quick and easy and resolved within 15 minutes!

Good Support, this app is a must-have and their support is very friendly and assistive ! Thank you regie :)

Setting the up was made very simple, and customer service was able to answer all my questions and guide me through it, thanks to Quin for helping me

John D was real helpful, fast and to the point

Regie was extremely helpful in the verification process for my toll free number. This app has helped my business significantly and I highly recommend it to business owners, especially new ones.

The app seems to work well, just takes a little time to get everything syncing properly. I had a few flows that weren't "flowing" and John D. was very helpful in getting these working again. Thanks!

Quin was also very helpful and patient working through some bugs. Apparently the tiktok pixel on chrome can make yotpo buggy. Pro tip for anyone that is experiencing the same issues!

very helpful.

This is my first time using this app, and I encountered some issues. The customer service was able to quickly guide me to resolve them.

Awesome chat support by AJ T. I installed the app yesterday and contacted support but did not get much help initially, possibly I contacted them outside of their working hours. However, when I tried again today, I was totally blown away by AJ T's assistance. AJ helped me to customize my SMS flows for the countries that I am serving and in accordance to Shopify's best practices. AJ has also been very patient throughout. I feel much more confident now to get started with SMSBump. Thank you!

SMSBUMP is very easy to set up and integrate with Shopify. Having SMS campaigns along side email campaigns is very important for business to stay connected with their customers. The standalone Shopify platform is deficient in this area. I assume because of the costs involved to send SMS. SMSBump allows me to customize my text message campaigns to suit my needs. The only feature that is missing is an iOS/android phone app to connect with the SMSBump chat feature so that when customers reply to my texts I can get notifications to my phone and quickly reply. Right now you can only get notifications by email and use a web app which is not as convenient for me. The Shopify chat app is a good example of a phone app that Yotpo should mimic for SMSbump chat feature. I spoke to smsbump representative PL to submit this feature requests to the Yotpo team. Hopefully it will be added to the roadmap for a future release.