Omtaler (8 260)
Raffiner
-
Etter vurdering
Marnie was amazing! Super helpful and made it quick and easy! I would use this service again. Thanks Marnie!
There was a technical glitch in which our charged amount was not reflected. The founder reached out to us to apologise but has since stopped replying (4 days ago) after we asked for a refund.
Updated: Founder has refunded the amount.
Great app! Better than other apps I used before! And the customer service is also very good! Rosen was very nice to help me solve the problem.
Requested refund for the $20 paid for the first month, they told us that they would provide a "credit" to shopify and then we would have to manually request a payment back from shopify. This is the real reason for the 1 star review. Just give the money back... so hard to even get started... Seems they want screenshots etc to get started or something so we may just stick to Winback SMS where our list is doing great.
I use this app to assist me with abandon cart with SMS send to customers to remind them of their purchases
THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS
Hello and thanks for your feedback.
I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of the funds added.
Just setting up now, Chat support has been super helpful. Extra bonus points for PL who has been holding my hand! I've done SMS marketing before, but this one is so much easier to create useful messages.
Seems great so far, and customer service is very helpful. I haven't used e-mail marketing yet, but will update my review when I do.
Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.
I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.
Hey,
Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your inquiry.
We would like to make up for this small hiccup and reached out to you via email and on the phone number you've left. Hope we can get a chance to show you up SMSBump.
EDIT - July 2nd: Hello again! Just wanted to mention that we've gone through major changes. We've noticed that your store is not active at the moment, however, if you decide to reopen, we will be happy to show you how our app works now and you can get the most of it.
Thanks!
Great app and great customer service specially with "Jeffrey", thank you for your efforts and service.