Omtaler (8 285)

Samlet vurdering
4,9
Antall per vurderingsnivå
  • 93 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
30. oktober 2024

Helpful, but could have been told steps needed to be done before the verification process could start. So i am currently waiting an additional 4-8 business before verification

Esqusitely Beautiful
USA
11 dager bruker appen
29. august 2024

princess help me today and i am glad talking to her sheis so kind and helpful.
she resolve every issue very kindly patiently she is a rockstar.

YOURSHOPINDIA
India
2 måneder bruker appen
6. august 2024

unfortunately marketing promises more than what the product actually delivers. Onboard and IP warming process is very manual and segmenting are limited. There billing process is fair, the software is fast & responsive, and support (Melvin) was great. With the lack of limited shopify marketing integration and extremely aggressive push towards SMS doesn't look like this platform is the right choice for us.

MLTD
USA
13 dager bruker appen
11. juli 2024

don't know if it works but it would be goof if it was easier to use and n needs a little bit more work

SOMSHAERT.inc
USA
3 måneder bruker appen
13. august 2024

lacks product description !!!!! but JOHN D helped me at support chat.
Another issue came later, I chat with ROCK, No1 support person. Thanks.

Hairmind.gr
Kypros
Rundt 21 timer bruker appen
Yotpo - Email & SMS svarte 22. august 2024

Hi!

Thank you so much for sharing your feedback! We’re glad that John D and Rock were able to assist you when you needed help! Your input is incredibly valuable to us, and thanks to this feedback, we are considering updates based on the points you raised, specifically around product descriptions.

We’re always striving to improve, and your suggestions are helping us make the app even better. If there’s anything else you’d like to share or if you need further assistance, please don’t hesitate to reach out. We’re here to ensure you have the best possible experience with our app and earn your 5-star review!

Thanks again for sharing your feedback!

9. mai 2024

YotPo needs extended hours for support. Marnie was great and resolved the issue as soon as someone came on line.

Celeb Luxury
USA
5 måneder bruker appen
Redigert 7. mars 2023

The app is good at what it does and seems to be growing. On the other hand some things are frustrating, it falsely reports revenue by changing whatever currency you sell in to dollars without currency conversion. Another issue is you can't pay as you go per sms if you want to do things like birthday messages via reconvert, it forces you into a monthly fee.
EDIT: It went downhill after getting acquired by Yotpo. Syncing is unreliable, support is poor & automations don't always work. Switched to Postcript!

Hippie Pants
Storbritannia
Over 4 år bruker appen
Redigert 29. oktober 2021

so far great customer service. but a little too expensive for what is offered. and if you want to be do more its overpriced.

Fost & Found Design Co.
USA
Over 3 år bruker appen
6. januar 2023

Thanks for Gen's help, she is doing good customer service, but the app was implented yotpo review system, which is annoying.

DGI宅時光
Taiwan
Nesten 3 år bruker appen
Redigert 29. juli 2020

Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over.

Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app.

However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns.

I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team.

Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance.

I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.

Deliciously Fit
USA
Over 2 år bruker appen
Yotpo - Email & SMS svarte 21. juli 2020

EDIT (4 AUG, 2020): Thank you for the additional details in the review. We are working towards improving the import list button for not approved merchants and the changes will be out really soon. As for the segmentation - actually, by the end of the week we will push out new segments page (some filters will have `between dates` functionality), which should be able to improve your work routine.

I hope those adjustments will help you get the most of our product!

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EDIT (27 JUL, 2020): We were in contact with the customer, and we successfully uploaded the list they provided. Looking forward to continue working together with the client and resolve any future issues they have.

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Original reply:

Hello there, Stoyan here from the SMSBump team.

I checked what happened here, and it seems that this was a misunderstanding, which I hope together we can resolve. We've discussed this with the team and if you decide to give us another shot, we will be more than happy to help you get the best of SMSBump.

I believe that we've already initiated contact with you in order to resolve this, so we're looking forward to your reply.

Thanks!