Yotpo: Email Marketing & SMS

The app works really well and I am learning more new features every day. I had an issue with importing customers and 'PL" jumped right in and solved my problem right away! Very grateful for the excellent service.

Quin was great and provided me with all the links I needed for verification. Quin was able to get everything over to me quickly and the whole process was completed quicker than I thought! This app as a whole has been our go to marketing resource and we are still learning more about all it can do.

A pretty good app that helps with communicating with customers and announcing sales and such!
I had an issue with logging in and accidental charges, and John D. helped me resolve it quickly and they will be refunding me, which I very much appreciate!

I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!

I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to navigate. I would say it's not very intuitive or user friendly, though I can still technically do what I need to with it. I found other pop-up apps much more intuitive than this one, and there are small things in the design features that annoy me, like how big the floating button is for its pop-ups without the option to change its size or to change the size of the pop-up itself. But ultimately I still begrudingly chose to go with Yotpo because of the comprehensiveness of what it can provide in email campaigns (its integration with Canva was one thing I really liked), sms marketing options, automated flows, and analytics.

Rocky N was very patience and took the extra mile to help me get set up from start to finish!!!!! 10/10!!!

After needing help again, a nice gentleman named Jay L was just as great! Everyone on their team is very helpful!

They both went above and beyond for UADA SKIN!

Yotpo Email Marketing & SMS is a powerful tool for e-commerce businesses, offering seamless integration with Shopify and advanced automation features. The platform makes it easy to create engaging email and SMS campaigns, with customizable templates and AI-driven recommendations. Its analytics and segmentation tools help maximize conversions, though pricing can be a bit steep for smaller businesses. Overall, it’s a solid choice for brands looking to enhance customer retention and boost sales. and Melvin was very helpfully for us, thanks

Visited with a couple of reps, and got no where BUT then Rock N helped me!!! Really knocked it out of the park and made it simple. Walked me through step by step instead of just sending me to a tutorial!

The customer service has been great. I ran into some issues with getting my verification of my number. Customer service jumped on and walked me through the issue and got it resolved. Love this app. It has been great for my business.

I created an email template, and it completely vanished—just disappeared. Thankfully, I had sent a test email to myself from the campaign, so support was able to help recreate it. After we finished the email campaign, we wanted to follow up with subscribers who didn’t open the first email. Unfortunately, the platform doesn’t offer this feature, which is a pretty standard option in most email marketing tools. I requested a refund of $7.50 since we couldn’t use that key functionality, but they did not honor the request.