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Won't let me install the app saying it's connected to another shopify store like I changed the store's email and still the same. The issue has been over a month already and they just don't care. :)
Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.
Hi,
The app does not actually modify or do anything on the front end of your store so most probably its another app or modification you did.
Also based on our records you never contacted our support team, who will be more than happy to help you with the investigation
their support said i do not need to import customer list even after my store is fully validated and reviewed
Hello! Stoyan here.
I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.
I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).
All the best,
Stoyan.
Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?
Hello,
We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws.
Compliance is our number one priority and we would only allow lists from other text marketing apps, which have been neatly gathered. Just as an example if you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message and we definitely cannot tolerate that.
Our team has reached out offering assistance so that we can better understand the issue. Please reach out to us as soon as you can.