Recenzje (8 353)

Ogólna ocena
4,9
Liczba recenzji z daną oceną
  • 93% ocen to oceny z 5 gwiazdkami
  • 4% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 2% ocen to oceny z 1 gwiazdkami
22 maj 2020

Paid their fee, then was told we could not upload current customers. We asked them to issue a refund and they denied. Waste of money for us.

Jackie's Chocolate
Stany Zjednoczone
9 dni korzystania z aplikacji
Yotpo - Email & SMS odpowiedział(a) 26 maj 2020

Hello,

Thank you for your feedback.

SMS Marketing is governed by different regulations in the USA, Europe and Asia/Oceania which most of the times go down to not allowing ...

1 luty 2021

I cannot upload my list of opt-ins. I've done the work to have customers opt-in and they will not accept that. This is absolutely outrageous and a waste of my time.

FuturityBlinds
Australia
7 dni korzystania z aplikacji
2 maj 2021

To flee, I have never seen such an expensive application, they are vicious, they make you believe that if you put a certain amount of money you will have access to a lot of things and then once put you have to put money back, I asked for a refund, it's been a week I've been debited double while I ask for a refund, there are better applications, flee. À fuir, je n’ai jamais vu une application ...

argosport
Francja
7 dni korzystania z aplikacji
20 marzec 2021

Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.

Two Wheels to wrap
Niemcy
6 dni korzystania z aplikacji
22 lipiec 2021

We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!

النجم الشرقي
Arabia Saudyjska
5 dni korzystania z aplikacji
Yotpo - Email & SMS odpowiedział(a) 2 sierpień 2021

Hello,

I’m really sorry to hear that you had this experience!

Your messages go through several touch points before reaching your customers. Failed messages may occur due to ...

13 luty 2023

If you are running a new website and this APP is not going to work, you will be told the site was 'Not verified' without a sign just through customer support when I ask why it can not receive any emails from the pop-up, and it happened after you settle down everything! I wouldn't have been so upset if you had told me before I started setting up those campaigns.

iShowerhead.com
Stany Zjednoczone
5 dni korzystania z aplikacji
Edytowano 16 luty 2021

Requested refund for the $20 paid for the first month, they told us that they would provide a "credit" to shopify and then we would have to manually request a payment back from shopify. This is the real reason for the 1 star review. Just give the money back... so hard to even get started... Seems they want screenshots etc to get started or something so we may just stick to Winback SMS where our ...

www.ultrapoi.com
Stany Zjednoczone
4 dni korzystania z aplikacji
8 czerwiec 2020

THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS

Accesoraes Boutique
Stany Zjednoczone
4 dni korzystania z aplikacji
Yotpo - Email & SMS odpowiedział(a) 9 czerwiec 2020

Hello and thanks for your feedback.

I believe there has been some misunderstanding here. Our support team has reached out to you to help you fix the issue and take care of ...

Edytowano 7 styczeń 2020

Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.

I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the ...

fordearest
Stany Zjednoczone
4 dni korzystania z aplikacji
Yotpo - Email & SMS odpowiedział(a) 7 styczeń 2020

Hey,

Thanks for reaching out and apologies for that. Unfortunately, both of our weekend warriors support team members got sick during the weekend and we must have missed your ...

12 październik 2023

I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS ...

Ranok Inc
Stany Zjednoczone
4 dni korzystania z aplikacji
Yotpo - Email & SMS odpowiedział(a) 16 październik 2023

Thank you for taking the time to leave a review, we sincerely apologize for the inconvenience. Our team has been in contact with you, and we're actively investigating the ...