Yotpo Email Marketing & SMS

Paid their fee, then was told we could not upload current customers. We asked them to issue a refund and they denied. Waste of money for us.

I cannot upload my list of opt-ins. I've done the work to have customers opt-in and they will not accept that. This is absolutely outrageous and a waste of my time.

To flee, I have never seen such an expensive application, they are vicious, they make you believe that if you put a certain amount of money you will have access to a lot of things and then once put you have to put money back, I asked for a refund, it's been a week I've been debited double while I ask for a refund, there are better applications, flee. À fuir, je n’ai jamais vu une application ...

Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.

We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!

If you are running a new website and this APP is not going to work, you will be told the site was 'Not verified' without a sign just through customer support when I ask why it can not receive any emails from the pop-up, and it happened after you settle down everything! I wouldn't have been so upset if you had told me before I started setting up those campaigns.

Requested refund for the $20 paid for the first month, they told us that they would provide a "credit" to shopify and then we would have to manually request a payment back from shopify. This is the real reason for the 1 star review. Just give the money back... so hard to even get started... Seems they want screenshots etc to get started or something so we may just stick to Winback SMS where our ...

THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS

Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.

I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the ...

I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS ...