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The customer service has been great. I ran into some issues with getting my verification of my number. Customer service jumped on and walked me through the issue and got it resolved. Love this app. It has been great for my business.
I had never used the chat/support feature before today. John D. was extremely helpful and solved my issue quickly!
Rocky N was very patience and took the extra mile to help me get set up from start to finish!!!!! 10/10!!!
After needing help again, a nice gentleman named Jay L was just as great! Everyone on their team is very helpful!
They both went above and beyond for UADA SKIN!
PL was awesome and answered my questions quickly. She helped me update my website with ease to get Verified. Love this app!
I've changed over from Klaviyo and the customer support has been great, John D especially was so helpful. I am finding the platform a bit more confusing than Klaviyo but the support is making it so much easier!
The app is terrible, I have spent many weeks to setup and raised many tickets to support. After follow all of their guidance, the simple Abandoned Checkout Flow still does not work. dont understand why there are too many good reviews. Customer service agents have no ideas about their app. Poor support, wasting alot of time. After getting all of my customer emails, the app can not do anything.
We're sorry to hear about your experience. The Abandoned Checkout Flow isn’t working because your account’s compliance requirement is still incomplete. We tried reaching out, but didn’t hear back from you. We're here and ready to help anytime you're open to continuing, and we'd love the chance to turn this around. We understand setup issues can be frustrating, and we truly want to make this right. Please don't hesitate to contact us, our team is here to support you.
John D was a lot of help! I needed help with something and he was quickly able to answer all of my questions and solve my problem as quick as possible. Customer service was top notch! Never have to worry able any questions I have because someone is always there to help me.
I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!
Joanne was great in helping me get my email set up just the way I wanted it. This is a fantastic service!
Quin helped me resolve my issue quickly and efficiently!