Yotpo Email Marketing & SMS

so far great customer service. but a little too expensive for what is offered. and if you want to be do more its overpriced.

Way to hard to learn for beginners! Tried to send a sms to customers who abandoned their check out but that was way too hard.
The training videos did not show me how to solve my problems eighter.

I am being blocked on my homepage..your popup is in my way to access my store.Fix this please..I enrolled in text message but its still there...my experience is not good...take that off my page please REMOVE IT

The app itself is difficult to use, not user friendly at all. I will be looking for a new app to use in the future. Customer service is always amazing, PL answered my questions immediately and knew exactly how to fix the problem I was having.

I am having issues with the app not displaying any analytics for the day as well as many other problems, but the customer service is great. Regie C and Elijah C were both super helpful and helped me resolve almost all of the issues. Will definitely be 5 stars if the other kinks can get worked out by the higher-ups.

I'm not sure if it works or not but I couldn't edit the Transnational SMS text. It always return to the original text. It's no way to test this app to see if it works but it's a great idea.

The app is ok. It's is kind of user friendly but the videos go way to fast. You can't really add any of the products that will really help until you pay a monthly fee. I don't want to pay until I know they will work. Every page I open a pop up is there which is nice but it is also is trying to sell the monthly plan.

I dont like how i spent a lot of time trying to set my onboarding txt messages just right only for it to be welcome! But i do like how i can give permission to a staff member to do the coding integration for me.

SMS Bump is not user friendly and confusing to navigate. there are no readily available tutorials or definitions given for the jargon used on the app/site. There are also a couple bugs I encountered which made it very discouraging, to say the least. This is what brought me to seek help that from customer service. All of my questions were answered by PL. she was quick and friendly and answered all of my questions as promptly as possible. I would give her 5/5 stars. Give her a raise!

The app however, which I am sure will work great once I understand it and know how to work around the bugs/complications, would get 3/5 stars. even the text choice isn't pleasing to the eye. Alas, I still have faith that it will help me reach my SMS Marketing goals and I will continue to use it.

i used this app and i really like the way it works. more improvements though but hey! just love the app anyway