Recenzje (8 093)

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17 sierpień 2024

Regie did a great job!

Royal Doggo
Australia
32 minuty korzystania z aplikacji
30 maj 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bułgaria
9 dni korzystania z aplikacji
Yotpo - Email & SMS odpowiedział(a) 6 czerwiec 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.

6 czerwiec 2024

It was a easy process especially with the help of Quin Shiena G.

EZAMA
Stany Zjednoczone
3 dni korzystania z aplikacji
14 maj 2024

Regie was extremely quick with their responses and with everything they sent was extremely helpful information without needing much explaining because of the well-thought responses. Amazing customer support!

OasisAir
Stany Zjednoczone
3 miesiące korzystania z aplikacji
16 czerwiec 2024

Quin attended to me, she was really nice and efficient to work with. Thank you

marzgallery
Stany Zjednoczone
Około 23 godziny korzystania z aplikacji
2 sierpień 2024

Thank you so much Melvin for the incredible help in setting up my SMS! I highly recommend Yotpo for SMS!

JuggHouze
Stany Zjednoczone
Około godziny korzystania z aplikacji
18 czerwiec 2024

Quin was the GOAT very fast and reliable!!!

Bluurame
Stany Zjednoczone
Około 18 godzin korzystania z aplikacji
10 maj 2024

Fast and really nice experience thank you

Éternité
Belgia
4 miesiące korzystania z aplikacji
19 maj 2024

Quin Shiena G helped me out promptly and provided great service. I highly recommend.

Thee Yard Cultr
Stany Zjednoczone
Około miesiąca korzystania z aplikacji
9 maj 2024

YotPo needs extended hours for support. Marnie was great and resolved the issue as soon as someone came on line.

Celeb Luxury
Stany Zjednoczone
5 miesięcy korzystania z aplikacji