Yotpo Email Marketing & SMS

Was having some tech issues but ALEX was amazing, solved my problems in 2 seconds. highly recommended.

This is a reliable way to send SMS offers to customers who sign up! And when I couldn't figure out an answer to a question, their support helped walk me through what I needed!

@AJ T was quick, knowledgeable and very helpful! many thanks!

Great to work with, good help is so hard to find. lots of patience and understanding very knowledgable.

Great application, highly recommend. Fast response from their team and they are really helpful. Helped me resolve OCU integration.

SMS Marketing is definitely an app that you need to promote your business. Using Email is not as effective because so much advertising is pushed into someone's inbox every day. Using SMS marketing enables the seller to reach the buyer's fingertips in seconds. The promo code, emojis and shorten URLs are perfect to use for sales, daily deals and friendly reminders.

Marnie was an awesome help when it came to validating my account she was very attentive and quick to get me from point A to point B efficiently, very much a great person to communicate with!

TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context:
Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an order update SMS. I added $20 to my account and and proceeded to carefully craft the message and send it. It took me hours to get everything setup to do this and import contacts from Shopify store. Once I go to send the 17 messages, THEY ALL GET BANNED and unsent. It tells me that the messages were sent successfully after i finished composing the campaign and sent it, but in the status page, it just shows the word "BANNED" repeatedly. Upon contacting support, one agent began to knit-pick my checkout page saying that it "Should contain a box allowing customers to opt into text message updates and promotions" instead of my current setup of allowing customers to optionally "enter a mobile number for sms updates". After half hour of going back and forth with him, YES, he continued to insist this was the problem and refused to acknowledge the actual problem with the platform. The SECOND attempt at support, a different agent told me that something was causing my account to be banned (even though they had no trouble collecting my money and holding it), and that she would need to escalate this matter to a higher level of support and I'd get a response in a couple of days. I told her this was not an acceptable resolution for me and I would give her until the end of day to come up with a solution OR i would be moving to a different app for SMS sending and leaving a review with my frustration. (Her time has passed and I have not received a solution, so here I am) To summarize, if you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. screenshot here: https://imgur.com/a/PUlL7jo

smsbump review

Lord helped me with understanding why my messages were failing to send. His quick response was very much appreciated. Although this have negatively impacted my Black Friday sales, He made me have hope that the problem won't last long. Thank you Lord!!

Overall the app is great for beginners, I would Like to thank Gen for the premium customer service she provided.