Recenzje (8 261)
Zawęź
-
Według oceny
Thanks to Regis' unwavering patience, i was able to ge thru a section i was having a hard time with. thank you Regie
melvin
Thank you soo much Marnie E. it' amazing agent chat :^)
The app thus far is amazing! Customer service is great! They were incredibly responsive and helpful with any questions I had, especially Joann C. We just now setup the app and she answered all questions we had. We are looking forward to see whats next!
best app best cx service thanks to Joann C
great customer service. PL was super helpful
Thanks a lot John for your patience ! Good team
Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!
This guys don't know the difference between cart abandoning reminder and marketing email....
If you use their service you risk to loose a lot of revenue!
Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.
There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.
However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.
We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.
Thank you for your understanding and continued partnership.
Onboarding is quite simple
thanks to the help of John D.
The customer service rep Quin help me with my issue. She was very professional and helpful. I recommend this app to help with SmS and Email Marketing.
Amazing and helpful costumer service team!