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Cant access anymore... I had a balance $70... And support email direct to a form I cant even login.. Well done!
charge money alone take care
I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo Loyalty Rewards. I waited way too long to delete their clunky apps. And because I was a long time grandfathered-in member, they thought the need to disconnect my Klaviyo integration because I wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.
I can't log into the application with my computer and I can't contact technical support to fix the error. only blank page displays. even i change 3 computers and i changed from WIFI TO LTE and i had the same problem.
Please contact me as quickly possible
Thank you for taking the time to leave a review. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
I've been using the application since 2020 (SMS Bump at the time) and now, for no reason at all, the flows of abandoned cart are no longer being sent.
The support is useless.
Thank you for being with us since 2020, we truly value your loyalty and long-time support. We’re really sorry to hear about the issue with your abandoned cart flows and that your recent support experience didn’t meet expectations.
We’ve reached out via email and followed up to offer a meeting so we can personally help troubleshoot and resolve the issue. We haven’t heard back yet, but we’re still here and ready to assist whenever you’re available.
Your experience matters to us, and we’d love the opportunity to make things right. Please feel free to reply to our email or reach out through our support channels, and we’ll make sure your case gets attention.
They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.
Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the misunderstanding about how the feature works and resolve the concerns you raised along the way. We take all feedback seriously and strive to ensure a smooth experience for all our customers.
We’re happy that you’ve decided to continue using our services, and we’re committed to supporting your business along the way. Should you have any further concerns or need assistance, don’t hesitate to reach out. We’re here to help!
If I could put 0 stars, I would.
Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023.
Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of my SMS subscribers without my consent. I had never sent up any type of automation, and even after checking my account, could not identify what was "setup" or "sent". What I did notice though is that I was had SIX $20 recharges made to send these mysterious texts. (BTW, my own phone number is one of the numbers within the list and I hadn't received any text from this "campaign".)
When I reached out to Yotpo to ask for assistance and a refund for this unauthorized charges, they simply blamed the fact that my auto-recharge option was still on, and so despite me not ever creating this "campaign" and them being unable to even figure out on their end how it was created or by who, I am still responsible for paying these recharges for an automation "sent" in error. But again, as I have said above. I never received a text from this campaign, and others who I know personally that also had a phone number on our list didn't either.
I am out $120 for a campaign I never set up, a campaign that Yotpo cannot figure out how was setup, and a campaign that I am not even convinced truly sent to anyone at all.
And Yotpo refuses to refund me.
Despite my years of loyalty and despite no proof showing that this wasn't an error on their systems part.
If I were you, I would run.
Find a different app with a company who cares about their customers and stands behind making their own flaws corrected.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this has caused. We have thoroughly investigated the issue and can confirm that the issue have been rectified and processed the refunds.
Additionally, we attempted to reach out to you regarding the recent $10 charge, which is linked to your keyword monthly subscription. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for your patience and understanding. We value your continued loyalty and are committed to providing you with the best possible service.
I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.
We're sorry to hear about your experience, and we truly understand your frustration. After reviewing the campaign, we found everything was sent as expected, with some messages remaining pending due to insufficient funds. We know this isn't the experience you were hoping for, and we're here to assist you if you'd like to discuss it further. Thank you for your feedback.
We have used Yopto SMS for well over a year. Since October 2024, we have had issues with Customers randomly being dropped as SMS subscribers.
These customer have NOT unsubscribed and no matter how the customer tries or how we try to add them back to our SMS subscriber list, they do not receive our SMS notifications.
For months, we have tried to contact Customer Support for this issue and Customer Support JAY L. has repeatedly told us that he needed to contact higher up for help in resolving our issue. It was clear after a few months of requesting support, that they were unable or unwilling to help us. We were finally told that this issue can not be resolved.
BEWARE!!! YOPTO WILL NOT SYNC WITH SHOPIFY CUSTOMER ACCOUNTS.
The Customer Support is terrible!!!!
I would NOT recommend adding this app to your Shopify store.
I have spent over 100k with your company and yesterday all the sudden you guys impose an 8pm curfew? I get over one hundreds contacts today from clients saying they didn't get yesterday's text until today. Most of my clients are Law Enforcement and work nights. The majority of our orders come between 8pm and midnight. My sales yesterday are down my 75% for an average thursday sales for last 24 months. The only change is your decision to not send our texts out as you have for the more than 3 prior years we used your service.