Yotpo: Email Marketing & SMS

I have enjoyed using the app; timing, templates, automations have all worked great for me in the past. I recently had an issue where my TFN required a verification and it prevented me from sending communications...that was an inconvenience as there are only certain times when support is available so I had to wait for assistance but John was very friendly and helped move the process along and answered all of my questions. Thanks, John!

I love the fact that this app has a chat feature and someone available to answer my burning questions! A big thank to PL who handled my concerns with care and guided me through my technical issues!

I have been using this app for my SMS and just started using the email as well. It is very confusing when using the signups and all the different flows & automations. It was resolved by contacting support and them walking me through what I needed to do to get my signups connect correctly and pointed to the right flow. I do not recommend doing this setup alone as you can create alot of flows that you dont need nor are unnecessary.

Bonne application, très bon service client! L'application fonctionne bien mais pourrait bénéficier de plus de clarté pour l'utilisateur.

Great app. Test messages won't take you to the abandoned cart though.
Hope they can fix this in the near future. Everything else good.

I would recommend this app because it does the pre-game work for you and it's a wonderful tool for any business to get ahead. I worked with a rep, John D, and he was able to help me by answering my questions and providing with information needed to assist in resolving my technical issues. Now I am email to send my customize emails to my customers without hassle. Thank you John D!!

Lakisha

Marnie E was a great help today. She was super fast. This software is good but beware of the costs if you have extra characters like TM. The SMS charges are also very expensive for the EU.

Customer support was awesome, answered all my questions and resolved my issue on the spot. Very patient and kind during process!

I used the app to help me increase my reach with my customers and save me time. So far so good! Thanks fro this awesome tool. It is easy to use, has helpful videos, and allows you to test what you create before sending it to customers!

I came to PL customer representative for an issue regarding my flow and was more than willing to assist and correct this issue in a timely manner..