Avaliações (8.353)

Classificação geral
4,9
Número por nível de avaliação
  • 93% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
20 de setembro de 2024

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent.

I was running a midnight sale but it went to waste

RosyWine
Índia
Aproximadamente 1 hora usando o app
Yotpo - Email & SMS deixou uma resposta 27 de setembro de 2024

We understand how important your midnight sale campaign was, Our team made several attempts to reach out and offer assistance, but we haven’t heard back from you yet. We're ...

Data de edição: 16 de julho de 2024

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging:

Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service.

Mandatory Address in Footer: I was informed that it is mandatory ...

Glowup For All
Estados Unidos
Aproximadamente 4 horas usando o app
Yotpo - Email & SMS deixou uma resposta 16 de julho de 2024

Thank you for sharing your experience as you prepare to launch your new store. We understand the importance of having your marketing tools ready and apologize for the ...

30 de maio de 2024

Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!

This guys don't know the difference between cart abandoning reminder and marketing email....

If you use their service you risk to loose a lot of revenue!

HYKLE
Bulgária
5 dias usando o app
Yotpo - Email & SMS deixou uma resposta 5 de junho de 2024

Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.

There are certain triggers, ...

Data de edição: 3 de maio de 2024

The app crashed on us over a month ago and its not loading properly. I have reached out to support but they aren't very helpful or resourceful. They keep telling me to disable extensions, or clear cashe, use a different browser. I have done all of it but it's not being fixed. I feel there is a glitch that is happening.

I would be great if someone can look into it and let me know.

My Comfy Pants
Canadá
Quase 6 anos usando o app
27 de dezembro de 2023

Terrible!
The app stopped working more than a week ago and customer service no longer responds. We don't know what the problem is and how to fix it, but it is causing us a lot of problems and we are left alone in this situation!

American Uncle
Itália
Mais de 4 anos usando o app
Yotpo - Email & SMS deixou uma resposta 28 de dezembro de 2023

We sincerely apologize for the inconvenience. Our team is actively looking into this, and we've reached out to your team to help in resolving this.

Data de edição: 5 de setembro de 2024

They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.

ErikRayo.com
Estados Unidos
Mais de 4 anos usando o app
Yotpo - Email & SMS deixou uma resposta 24 de fevereiro de 2023

Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the ...

8 de setembro de 2023

Dead app. Doesn't open in chrome. Their support is pathetic... frustrating experience

Bigaussiemart
Singapura
Quase 4 anos usando o app
Yotpo - Email & SMS deixou uma resposta 19 de setembro de 2023

Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not ...

6 de agosto de 2021

This app was decent (I found a bug after they ruined one of my promotions) but they moved features from the $19 a month plan to the $59 a month plan without any warning.

SMS206
Estados Unidos
Mais de 3 anos usando o app
Yotpo - Email & SMS deixou uma resposta 6 de agosto de 2021

Hello,

Thank you for reaching out.

I sincerely apologize that you had this experience with our service.

I can see that we have been in touch recently and are currently ...

19 de junho de 2023

I would give a 5 star review as I have loved this service but due to deceptive charges that support ignored for weeks till we got shopify involved and now it been over a week and still not resolved. I was charged over 3k for what I was told was only going to cost $480. If this was resolved quickly and made right I would love to give a 5 star review.

ClubFitWear
Estados Unidos
Mais de 3 anos usando o app
Data de edição: 13 de abril de 2023

UPDATE: Thousands of subscribers vanished overnight for no reason. Tried contacting support and haven't gotten back. We are now trying to recover our subscribers. DO NOT USE THIS APP.

We were overcharged $80 on our last billing cycle. When we brought up the fact all bills had been paid for for October (we sent the attachment from Shopify ) in which they claim the fees were for "usage fees" they ...

Vaya Island
Estados Unidos
Mais de 3 anos usando o app