Yotpo Email Marketing & SMS

Horrible, messages don't send. Customer support literally ignores you when you have a problem. There are better SMS apps there, like PostScript, for example. Imagine having an issue and no one cares to help you solve it, while you're paying them.

Great customer service from Marnie and also a great app overall

Customer support was awesome, answered all my questions and resolved my issue on the spot. Very patient and kind during process!

this app will generate free money for you straight up, thanks Genebie M for setting up my account!!!

Joann C. was extremely helpful while walking us through the process of getting our account verified.

Great app and help from Mylene ! Really helpful and fast service. Email and pop ups are really customizable.

We are delighted to share our incredible experience with Joann C.'s exceptional service. Joann's responsiveness and swift provision of accurate answers have truly surpassed our expectations. With Joann's invaluable assistance, we were able to streamline our SMS automations seamlessly.

Furthermore, Joann played a crucial role in effectively validating our account, ensuring a smooth and hassle-free process. We are immensely grateful for Joann's professionalism and expertise, making our journey in SMS marketing a resounding success!

I have been locked out of my accounts of MONTHS and it is still not resolved. I have escalated this to Shopify support after not hearing back from SMSBump for weeks. Now that Shopify Support is involved, they have replied to my messages. Yet, I am still locked out of my account. They reply so they aren't in danger of being kicked off of the platform due to Shopify's TOS but they don't fix the issue. I am going to continue reporting them to Shopify everyday until they fix this issue. This is freaking ridiculous. I wrote them in September and they didn't get back to me until nearly October. I hate this app, I'll be uninstalling and finding a different one. They replied to my emails weeks later saying "sorry we took so long, this slipped through the cracks". Absolutely infuriating and unprofessional.

Djan was extremely helpful in getting my app set up and started for my store!! walked me through every step made the process simple for me to follow through, appreciate the patience and detailed guide!

this app is so amazing! I love it. its a little confusing but I'm getting the hang of it slowly by using it everyday! I would definitely recommend