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She was amazing as I am a new business owner. She answered all my questions and I was able to understand the instructions.
The SMSbump is a very useful marketing tool, the agent i chat with(PL) was very quick to answer my queries. i recommend this app
SMS BUMP has been super easy to use and navigate. I found the customer support especially by PL super fast and helpful. I tried klaviyo text and Postscript, both were difficult for support.
John was extremely helpful and patient today. Great service! All my needs were met efficiently and quickly!
I see how much this app would help to grow my new business to evolve towards something fast enough to use, but I was so lost! Their help is on time and efficient. Thanks!
10/10 app. one of the best apps I have used in awhile. Texts are 100x better than emails and this is amazing.
The app is ok. It's is kind of user friendly but the videos go way to fast. You can't really add any of the products that will really help until you pay a monthly fee. I don't want to pay until I know they will work. Every page I open a pop up is there which is nice but it is also is trying to sell the monthly plan.
just installed the app, for now the setup is ok, and complete. One step needs customer service (the rgdp compliance) because not so simple. Good point is that the customer service is very reactive and explain step by step all the thing to do to get the app work. Now we will see the efficience of the app or not.
Don't expect the automation to work properly. Once you run into the malfunctions don't expect customer support to be helpful. They hardly know how their own app functions and never actually fix the glitches in the software.
Hey, sorry about that.
Our support team reached out to you and we are looking forward to addressing your comments.
UPDATE APRIL 20th: All issues have been addressed now. Customer promised to delete the review
UPDATE JULY 2nd: Hello again, I can see that the issues that have been mentioned here were resolved a long time ago. If you decide to give us another shot, we will be more than happy to show you how you can set up our product correctly and gain the most from it.
I like SMSBump for its very user friendly experience, efficiency when messaging customers and gaining new customers, and the customer service (shoutout to Elijah!). Overall the app is one of my favorite Shopify apps. Highly recommend!