Yotpo: Email Marketing & SMS

I swapped to Yopto after being sold on a more cost-effective solution for email marketing from Klaviyo. Take my review as a warning that cost-effective doesn't mean equal efficiency. Yopto lacks in integrations I had previously with Klaviyo and so far I am pretty disappointed I made the swap.

To make it worse, the system glitches all the time. Literally, I can't get it to load on Chrome or Safari consistently. So half the time I am fighting with my browser just to even access my email.

If you're thinking about it, just don't do it.

Tech Support is the worst and after 4 weeks they have never fixed the simple issue as to why I cannot see conversion details. They NEVER accessed the Shopify Store after requesting access, and I could not segment, and had no analytics data.

SMS marketing accounts for roughly one-third of our monthly sales. Being forced to “blindly” send marketing messages without conversion data or the ability to segment has significantly impacted our business. This situation was far more than an inconvenience—it directly affected our potential revenue.

To continue with Yotpo would only result in further harm to my business, so I’ve made the decision not to renew or continue with their services.

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards.

1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update.

2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice.

3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you.

Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

The plugin does not work proprely !
specially on the most important thing : abandoned cart workflow stopped to work on 26/10 for no reason !
And "Melvin" from support has no idea how their tool work so i wasted my time trying to explain to him how it's own software suppose to work.. but he keep driving me on none helpful information.. so bascially no way to make it work..

HORRIBLE APP & WORSE CUSTOMER SERVICE. Their email editor is very glitchy. Which was disappointing after spending 3 hours setting everything up. When you go to edit text or email messages the editor wont let me add emoji's and will put my texts in random places. I cleared my cache, restarted my computer and all to have tech support tell me to use a different browser... um excuse me? I use the same browser (chrome) for ALLL other shopify apps so why should I have to use a special one for a app rated 4.9 stars? I gave up and wasted my time with this. Don't recommend because even if the editor works on your browser tech support is no help

ABSOLUTELY USELESS , DOESN'T WORK, THE SUPPORT IS ALSO NOT AVAILABLE AND THEY CUT AND CHARGE MONEY AND THE APP DOESNT WORK

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging:

Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service.

Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business.

Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again."

Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue.

It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up!

Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss!

UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.

Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you.

I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent.

I was running a midnight sale but it went to waste

They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.