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{AbandonedCheckoutUrl} does not take effect in the email, which prevents me from doing other work. I am waiting for the technical staff of smsbump to solve this bug. If this bug is solved, I will cancel the one-star review and change it to a 5-star review.
Thank you for taking the time to leave a review. After looking into your case, we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
glitchy interface and nobody fix the bugs for years. it is savage AF
contacting support almost every day. useless
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any hiccups. Our Support team has reached out and tried to schedule a call with you to discuss further all your product concerns but we have not heard back. If you have any concerns regarding the product, please don't hesitate to contact us.
Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware!
This guys don't know the difference between cart abandoning reminder and marketing email....
If you use their service you risk to loose a lot of revenue!
Thank you for your feedback. We understand your concerns and want to clarify the distinctions between various types of communication triggers.
There are certain triggers, such as Order Created, Shipped, and Delivered, that are considered transactional. For these, we will send messages even if the shopper is not a subscriber, as they are essential for completing the purchase process and providing updates on their orders.
However, this is not the case for the Abandoned Checkout trigger. This type of message is considered marketing communication as it is an attempt to secure a purchase or drive revenue, and therefore, we require the shopper's consent to send these reminders. Adhering to these regulations is crucial for maintaining compliance and protecting your business in the long term.
We regret any inconvenience this may have caused and assure you that we are committed to helping you achieve your business goals. Please let us know how we can assist you further, and we will do our utmost to ensure your satisfaction and success.
Thank you for your understanding and continued partnership.
I am not getting the support I need. The tickets have been been closed with no resolution.
We're sorry to hear that you've experienced issues while using our app. Our team has been in contact with you and we've resolved the issue. If you're still experiencing issues, please let us know.
This app is poor! They fail to provide valid IPv4 addresses needed for domain validation to send emails. Additionally, their chat support is merely an unhelpful bot that repeatedly says it doesn't understand the question.
The app crashed on us over a month ago and its not loading properly. I have reached out to support but they aren't very helpful or resourceful. They keep telling me to disable extensions, or clear cashe, use a different browser. I have done all of it but it's not being fixed. I feel there is a glitch that is happening.
I would be great if someone can look into it and let me know.
Terrible!
The app stopped working more than a week ago and customer service no longer responds. We don't know what the problem is and how to fix it, but it is causing us a lot of problems and we are left alone in this situation!
We sincerely apologize for the inconvenience. Our team is actively looking into this, and we've reached out to your team to help in resolving this.
They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.
Thank you for sharing your concerns. Over the past few days, we’ve had productive conversations to address each of your points, and I’m glad we’ve been able to clarify the misunderstanding about how the feature works and resolve the concerns you raised along the way. We take all feedback seriously and strive to ensure a smooth experience for all our customers.
We’re happy that you’ve decided to continue using our services, and we’re committed to supporting your business along the way. Should you have any further concerns or need assistance, don’t hesitate to reach out. We’re here to help!
Dead app. Doesn't open in chrome. Their support is pathetic... frustrating experience
Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.
This app was decent (I found a bug after they ruined one of my promotions) but they moved features from the $19 a month plan to the $59 a month plan without any warning.
Hello,
Thank you for reaching out.
I sincerely apologize that you had this experience with our service.
I can see that we have been in touch recently and are currently working towards a resolution to your feedback.
I have reached out to you directly to further discuss any issues impacting your account so we can work towards resolving this for you as soon as possible.
Kind Regards,
SMSBump Customer Care