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Very rude staff. I created an affiliated account and transferred funds from my current to the new one and they refused to activate my campaigns quoting i'm not verifed. Also whenever I switch my campaigns to active, I come back a few minutes after to find them inactive potential losing me money
Update: This was fixed later but it did take a while. I most certainly lost out on some potential conversion so 4 stars.
Great customer service. We just get installed the app and now we are expetcing for the results!!! :)
Thank you for the review. If you want to get the most out of our app, make sure to contact our support team so they can give you tips and suggestions ✌️
Customer service was very helpful & AJ was extremely helpful. He answered all of my questions and made everything easier
Great App & support costumiers. a must have for sms & email retargetting ! don't look further. ENJOY!
we just hooked everything up to the store so haven't been able to test things out thus far to see results. but the customer service is top notch thus far! Ronnel V really helped me out..
Service works well and the price per message is great. When sending to recipients not in the contact list, you have to paste the numbers in one at a time. I tried pasting a list of numbers from Excel (about 30 numbers) and only the first one was accepted. I had to paste all 30 numbers individually.
The function is really good and indeed improves the sales. The slight problem is if you have several Shopify stores under one admin account, it may be a little disordered when you try to download the APP and log in to it sometimes. Customer support was awesome, answered all my questions and resolved my issue on the spot. Very patient and kind during process!
I love the fact that this app has a chat feature and someone available to answer my burning questions! A big thank to PL who handled my concerns with care and guided me through my technical issues!
Good app, just expensive in Singapore to send messages and Do not Disturb function does not work fully
Hello, thanks for your feedback. Can you please tell us exactly what part of the DND did not work. Would love to check this for you. Please reach out to us via https://m.me/smsbump
I have been using this app for my SMS and just started using the email as well. It is very confusing when using the signups and all the different flows & automations. It was resolved by contacting support and them walking me through what I needed to do to get my signups connect correctly and pointed to the right flow. I do not recommend doing this setup alone as you can create alot of flows that you dont need nor are unnecessary.