Recensioner (8 255)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 4 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
17 november 2024

Rock was very quick and efficient!

Holistiqué Beauty Spa
USA
33 minuter användning av appen
4 juni 2024

Rock N was super fast with the answers and straight to the point! He resolved my issue really quickly. Super grateful for that.

Liveesy
Sverige
Ungefär en månad användning av appen
23 augusti 2024

Amazing service , Thank You ( Regie C )..

Store711
Förenade Arabemiraten
Ungefär 2 timmar användning av appen
14 maj 2024

Regie was extremely quick with their responses and with everything they sent was extremely helpful information without needing much explaining because of the well-thought responses. Amazing customer support!

OasisAir
USA
3 månader användning av appen
4 oktober 2024

(marine e) the best customer support person ever. 10/10

2P.com
USA
Ungefär en timme användning av appen
5 februari 2024

Very helpful, the best sms app out there.
The support are knowledgeable and efficient.
Shout out to Marnie that solve all my questions in less than 10 min !

Great use of AI to create easily segment and list !
Never seen an app doing that for now.

I know that you guys have included the email recently.
But your builder are very outdated and limited.

It would be better if you can update in terms of design and possibility for the emails !
For now I'll stay with Klaviyo but if you make a better design builder, I'll switch !

BloomSkin
Frankrike
Nästan 3 år användning av appen
Redigerat 5 november 2024

Update: The product is not reliable.
we've faced so many bugs and issues so far.
We've been trying to run an SMS campaign for a month and support can't solve our issue.
Also, we're facing a massive discrepancy in our analytics, which is really important when working with a marketing platform.
an important caveat is, by default attribution setting can be very misleading! so make sure set it in the way that it makes sense to you.

Original review: So far, we are completely satisfied with this app.
It's very easy to set, performance is acceptable even compare to more expensive products, pricing is fair and their support team chat is wonderful.
Overall I think it's a great choice for Shopify businesses.

AMR Hair & Beauty
Australien
6 månader användning av appen
Yotpo - Email & SMS svarade 17 juni 2024

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.

As we discussed via email, the issue stemmed from a conflict with an existing account you had with us, which we promptly identified and resolved. A fix was successfully deployed on May 30th, and we are pleased to report that the problem has been addressed.

We are happy to hear that everything is now working smoothly for you. Our team is always here to ensure you have the best possible experience. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for your patience and understanding as we worked through this. We're committed to providing excellent support and ensuring your satisfaction.

23 maj 2024

Just got verified and about to send my first emails that were easy to make. Melvin got me verified in 5 minutes and now I can start to suceed.

uNNAMEDCATALOG
USA
30 dagar användning av appen
29 maj 2024

I had a fantastic experience with the support team. They were incredibly quick, fast, friendly, and helpful, which made a huge difference for me. I was particularly impressed by John D, who not only was thoughtful but also demonstrated a wealth of experience in providing assistance.

The Hope Is U
Taiwan
18 dagar användning av appen
26 maj 2024

PL was super helpful in getting my site authenticated and was quite responsive. Would recommend.

Herpothecary
USA
Mer än 3 år användning av appen