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Joann was kind and helpful as she walked me through my store verification process. I am looking forward to making the best use of this App. Thank you.
I am loving this app. So easy to use and the rates are extremely affordable. I've needed to get support's help 2x (from my own doing) and was helped by Quin and PL those 2x. Both were super fast to help. Download this app - don't put it off!!
I have spent over 100k with your company and yesterday all the sudden you guys impose an 8pm curfew? I get over one hundreds contacts today from clients saying they didn't get yesterday's text until today. Most of my clients are Law Enforcement and work nights. The majority of our orders come between 8pm and midnight. My sales yesterday are down my 75% for an average thursday sales for last 24 months. The only change is your decision to not send our texts out as you have for the more than 3 prior years we used your service.
Needed to verify my account before use, which seemed stressful but with the help of Joann C, it was quick and easy and resolved within 15 minutes!
I have started trying out this service today. For users like us, who are just beginning with newsletter distribution and do not have a well-established system, offering up to 10,000 free emails without any restrictions on the number of subscribers is incredibly helpful.
The PL who initially assisted us provided clear and concise answers, which quickly resolved our questions. We feel confident in using this service.
We are excited to start sending out our new newsletters to customers with this service soon.
Just got verified and about to send my first emails that were easy to make. Melvin got me verified in 5 minutes and now I can start to suceed.
I've always had a very positive experience with SMS Bump. Excellent support and platform and the recent help I received from Melvin was great!
My app wasn’t working for the first 6 months, it wasn’t sending out the confirmation emails even after I setup my account and got my number approved.
Fast forward after those 6 months, I launch my campaign and none of my automations were working, the discount code wasn’t applying and they could never get it fixed, not even a two step flow.
My email is filled with code not working errors and I had to go to Shopify’s free email system instead that actually apply a code at checkout.
Use activecampaign or something, this place not good.
Thank you for your feedback. We're sorry to hear about the issues you experienced with our app. Our support team has reached out to schedule a meeting to address your concerns, but we haven't heard back yet. We are eager to help resolve any misconfigurations in your account settings, including the email confirmation and automation errors you mentioned. We assure you that discount codes work seamlessly with our Flows.
Please get in touch with us so we can work together to resolve the problem and provide the assistance you need.
Your satisfaction is our top priority. We are committed to improving our product and ensuring a smooth experience for all our users.
I would recommend this app, it is very useful for collecting email and SMS subscribers. Customer service is great too, I had a problem with the Embed form for email and SMS collection and "AJ T" quickly helped me fix my problem
I’m still in the set up stage, but John D. Sure came to the rescue when my CSV file was not working properly. I appreciate the quick response as I don’t want my system down for long.
Melvin has been very helpful as well. This is one of the more difficult set-ups that I have done in my 11 years on Shopify. You will need support to help you.
I’m looking forward to getting this system up and running. It looks to be far superior to anything else offered. Thank you John and Melvin.