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I had some issues with setting it up. But they helped me fix everything. Cstomer service from Simeon was amazing!
Best service I have ever encountered. I spoke to a member team AJ. He is the best!
not good, difficult to use and sometimes I think has some bugs
I might just delete it. hope you modify your problem
Thank you for your review. Can you please reach out to us by going to https://m.me/smsbump or just shoot us an email at support@smsbump.com. Would love to help you out and see what type of issues you are experiencing.
Best,
SMSBump Customer Care Team
Great app great results. Looking forward to use it and Match up the game plan.Many people i know in ecommerce business recommended this app to me.Looks like its worth it. :)
5days, I've been writing for 5 days to the customer service because i can't log in to my account which is linked to my shop in Germany and no one is answering, so so frustrating, customer service is really bad.
Hello,
Thank you for reaching out.
I am sorry to hear this feedback, sincere apologies!
I can see that our support team has reached out to you and we are looking forward to addressing your feedback and to further assist with your concerns.
Kind Regards,
SMSBump Support
The App support is Good, I got connected with Don, he is fast, friendly and highly knowledgeable, he helped me out through the setup rapidly.
I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.
I needed help setting up sms messaging and thanks to Fhoel, it was a smooth sail! She helped me so much and answered all of my questions! 10/10 recommend.
Unprofessional. Made me lose so much time and money, they get your account inactive without telling you. Note to their reply : I had no problem with complying, I even asked their support and they told me everything was fine. Many things have to be improved on this app. I advice to rather go to an email solution like Omnisend that have SMS (or Klaviyo too I think).
Im using this app for sms marketing and the set up was straight forward and customer service was great!