Recensioner (8 332)
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Joann C was very fast and efficient, and most importantly, resolved my concern.
Good communication and quick responses! JHON D
It helped me a lot with sending out abandoned cart very quickly and would recommend to people interested in sending out SMS automations it would help quickly x
I had the app for several months. Honestly didn't do much for my store as I was in a 10$ keywords plan. Good customer service in general.
Don was amazing, quick and helpful to all my questions and issues. They respond quickly to the chat when you are in need of help.
There is a real issue with the app SMS delivery confirmation!! I created an automation for the canceled orders to be sent to the admin phone ! Nothing has been received until today and I’m being charged on every message ! I contacted their support they will simply say (just as always) “ we have a proof all of these messages have been delivered by your ISP!! “ and that is it !! No further follow up or even trying to solve the issue !!
*** UPDATE July 9th, 2019:
I have been contacted by the customer service and they tried their best to sort out the problem with my ISP and the delivery of the SMS messages to the admin phone number. After so many trials they could sort out the problem. I have a grade I have been contacted by the customer service and they tried their best to sort out the problem with my ISP and the delivery of the SMS messages to the admin phone number. After so many trials they could sort out the problem Therefore I am updating my review from one star to 4 stars.
Thank you for your review.
Sorry to hear about your experience. We've contacted ETISALAT for more info on why they are reporting received and you are not getting the text messages. We also reached out via mail so hope to get this resolved as soon as possible.
Best,
SMSBump Customer Care Team
Great when it works, but seem to have bugs somewhat frequently. The team is very responsive though and addresses them quickly when notified.
Direi che è proprio una ottima app da usare per restare in contatto con i proprio clienti. Mi trovo proprio bene. Se proprio voglio essere critico mi piacerebbe ci sia una integrazione con Facebook in modo da sincronizzare i contatti in modo più semplice.
Angelica was amazing to chat with when I needed help. She checked on the issue for me and provided me with what I needed to correct in order to have my website up and running the way I want it. I couldn't be happier with the service I was provided.
4 Stars because i haven't begun to use this app yet, however the customer service was really good and my boy helped me step by step how to setup things properly! :)