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Jeff was outstanding in assisting me in verifying my account. SMS Bump is a seamless experience so far.
We appreciate your feedback, thank you!
We're just getting started and we're already amazed with the possibilities. Mike and his support team are incredible too, with detailed responses, best practices, and everything you need to get moving fast.
their support said i do not need to import customer list even after my store is fully validated and reviewed
Hello! Stoyan here.
I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.
I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).
All the best,
Stoyan.
Seems promising so far! Excited to see the full potential!
Awesome customer service by Simeon! I just downloaded the app so I haven't had much time to test it out but so far, it seems easy to use and pretty straight forward. I am mainly using this to get abandoned carts sales back. I will give a more thorough update later!
Thank you for the kind review! Happy to see you are already using the abandoned cart automations. You can also check our flows :)
I need to transfer my credit from my previous long time account ago, and I didn't remember much information. Rosen at SMSBump Team, helps me find out the account and transfer the credit for my current SMSBump account. Thank you very much!
speed and seriousness
Thank you very much for your precious help and your professionalism
The handling went very well
Customer service is great! I had several questions while setting it up and they helped me every step of the way! Thank you!
Simply great experience with professional layouts & detailed plans. Thank Team for working in-depth keeping in view the user preferences.
Joann C was very helpful and patient. Thank you all for the help in making my business stronger with your platform