Yotpo Email Marketing & SMS

I don't understand how y'all gave this app good reviews. It is completely inaccessible and customer service sucks. They left me high and dry, stole my money and didn't give an explanation as to how it got there. I'm still waiting.

Terrible, don't even bother. Here's why:
1- Custom lists take 3 business days to get approved
2- They obligate you to add unsubscribe/opt-out even in countries where it is not mandatory - while they don't have an unsubscribe/cancel subscription for their own service on their website
3- Support takes forever to answer then closes the chat for inactivity seconds after

5days, I've been writing for 5 days to the customer service because i can't log in to my account which is linked to my shop in Germany and no one is answering, so so frustrating, customer service is really bad.

I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.

Unprofessional. Made me lose so much time and money, they get your account inactive without telling you. Note to their reply : I had no problem with complying, I even asked their support and they told me everything was fine. Many things have to be improved on this app. I advice to rather go to an email solution like Omnisend that have SMS (or Klaviyo too I think).

Paid their fee, then was told we could not upload current customers. We asked them to issue a refund and they denied. Waste of money for us.

I cannot upload my list of opt-ins. I've done the work to have customers opt-in and they will not accept that. This is absolutely outrageous and a waste of my time.

To flee, I have never seen such an expensive application, they are vicious, they make you believe that if you put a certain amount of money you will have access to a lot of things and then once put you have to put money back, I asked for a refund, it's been a week I've been debited double while I ask for a refund, there are better applications, flee. À fuir, je n’ai jamais vu une application aussi chere, ils sont vicieux, ils vous font croire que si vous mettez une certaine somme d'argent vous aurez accès à plein de choses puis une fois mises il faut encore remettre de l'argent, j'ai demandé un remboursement, ça va faire 1 semaine j'ai été débité le double alors que je demande un remboursement, il y a des meilleures applications, fuyez.

Charged me 30$ for nothing without even letting me know how much they would charge before. Very bad support. No help at all. Very disappointed.

We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!