Yotpo Email Marketing & SMS

THIS APP CHARGED ME $70 AND I SENT 4 MESSAGES. WASTE OF MONEY SUPPOSED TO BE $1.50 PER MESSAGE. DIDNT GET A REPLY BACK TO MY EMAIL EITHER. THIS APP SUCKS

Edit: I messaged them on Wednesday, not the weekend and it said 10 minute response. Then I left a message through email. Can't believe you are trying to say I contacted you on Friday or the weekend.

I couldn't even use the App because it would not let me past the account creation screen. It's been 5 days and I have not received a response from online chat assistants nor from email. I am in the USA, so country is not the problem.

I've seen more bugs and lags in this app than in any other. Nothing works as intended. The support is useless, with their first response to a question about why SMS aren't being sent usually being that the customer probably didn't leave their phone number. I never got a response to any of the tickets I created. All SMS templates are written to be as long as possible, so we have to pay for two SMS instead of one. I would never recommend this to anyone.

THEY WILL ROB YOU W/O YOUR PERMISSION. First, let me just say my site has not launched and I was getting all my ducks in a row for launch date; including sms marketing. I'm currently building a list. I signed up for a FREE SERVICE (READ THAT AGAIN). Later I needed help to set up one keyword. PLEASE NOTE: YOU ARE GIVEN A $6 CREDIT UPON SIGNUP
Customer service was GREAT- HELPED AND DID NOT INFORM IT WAS A CHARGE ($15). OK cool, so that would leave a balance of $21 (minus .04 for a test text sent). But then I wake up the next day and receive an email stating I was billed $30 ADDITIONAL. Please Note- I DO NOT HAVE AUTO RELOAD ACTIVATED. Spoke to Rosen D (csr) and he stated I could request for a refund by submitting the ticket. I WAS CLEAR THAT I WANT A REFUND BECAUSE I WAS ROBBED AND HUSTLED! I submit the ticket and NOW THEY ARE TRYING TO REFUSE THE REFUND FOR AN APP I DELETED AND WILL NOT AND CANNOT USE DUE TO NO TRUST. SINCE THEY ARE REFUSING AND I DID NOT AUTHORIZE THEM TO MAKE ANY DEBITS- I WILL GO TO MY BANK AND DISPUTE IT! I HAVE PROOF OF THE CONVO, PLUS THEIR ENTIRE SETUP IS MISLEADING. YOU WILL BE CHARGED AS A FREE USER AND NOT EVEN KNOW!

why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify

Not very useful. Trying set up some things but the pages dont load on mobile devices. Not sure why. No information provided on this. Doesn't seen to be working at all. Wont use again unfortunately

I have downloaded the app multiple times to try and use it and every single time I open it, it does not load and just has a blank screen. Really disappointed.

Won't let me install the app saying it's connected to another shopify store like I changed the store's email and still the same. The issue has been over a month already and they just don't care. :)

Impossible to open the apps. White page nothing appears since 2 days...

Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.