评论 (8,249)

整体评分
4.9
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2020年10月19日

their support said i do not need to import customer list even after my store is fully validated and reviewed

Sale Gardens
马来西亚
大约2小时 人在使用应用
Yotpo - Email & SMS已回复 2020年10月23日

Hello! Stoyan here.

I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.

I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).

All the best,
Stoyan.

2020年11月2日

Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?

Zacchissimi
意大利
大约1小时 人在使用应用
Yotpo - Email & SMS已回复 2020年11月2日

Hello,

We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws.

Compliance is our number one priority and we would only allow lists from other text marketing apps, which have been neatly gathered. Just as an example if you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message and we definitely cannot tolerate that.

2023年9月3日

Nothing works after the updates.

You can't edit SMS messages in the flows, when you press enter to move in a new line, all the text is gonna be deleted.

Moved to anoter SMS application, not recommended at all.

Shoozy
意大利
22分钟 人在使用应用
Yotpo - Email & SMS已回复 2023年9月19日

Thank you for sharing your feedback with us — we apologize for the inconvenience. We'd love another chance to make things right. Please contact us at your earliest convenience.

2023年12月2日

Acos store
意大利
2天 人在使用应用
Yotpo - Email & SMS已回复 2023年12月4日

Our team has reached out offering assistance so that we can better understand the issue. Please reach out to us as soon as you can.